Senior Specialist, Operations

Senior Specialist, Operations

What you'll do at

The Item Management Specialist will be responsible for training and supporting merchants as they set up items for the website. This includes managing data, providing and implementing solutions to better business processes and responding to high volume of emails. They will work cross functionally with internal and external partners to provide outstanding customer service to resolve complex back-end and customer facing issues.

As a specialist within the Item Management Services Team, you will be challenged to deliver innovative process improvements which scale and promote performance. You’ll work in a close partnership with the Retail Teams to support their efforts to ensure our customers save money and live better.

Who Are You?
- You have first-rate data analytics skills with a strong focus on execution
- You are a proactive problem solver
- You have the ability to simplify issues into simple actions
- You are attentive to requests and are able to prioritize action items
- Work cross functionally with internal and external partners to provide outstanding customer service

Responsibilities:
- Monitor and execute data updates across multiple systems
- Manage large volumes of data requests
- Diagnose issues across multiply systems and tools
- Partner with cross-functional teams to support merchants and business objectives
- Ensure content assets are provided and up to company policy standards
- Construct and manage data dashboards for retail teams
- Establish and execute operational KPI’s, SLA’s, and deliverables and ensure they are met
- Develop and communicate processes changes
- Resolve complex back-end and customer facing issues related to site assets
- Train retails teams and business partners
- Maintain data integrity through various systems

Minimum Qualifications

\\Minimum Qualifications:
- Minimum 3 years of relevant work experience
- Minimum of 2 years of project management experience
- Strong leadership capabilities and interpersonal skills
- Experience with measuring and meeting service level agreements
- Self-driven and well organized
- Strong computer skills, particularly in Excel, and familiarity and comfort with database applications
- Understands and follows Wal-Mart's three core values: Respect for the Individual, Service to our Customers, Strive for Excellence
- Excellent written, oral communication and presentation skills

Preferred Qualifications:
E-Commerce Experience
Project Management
Data Analytics:
-PLSQL

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.
Walmart Associate
"I focus on continual improvement. Results don’t just come, they happen from hard work and having great teams helping you along the way."
— Dontai, Order Specialist/Process Manager

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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