Senior Product Manager

Senior Product Manager

  • Location SAN BRUNO, CA
  • Career Area Product Management - Technology
  • Job Function Product Management - Technology
  • Employment Type -
  • Position Type -
  • Requisition 1050999BR

What you'll do at

The Senior Product Manager will utilize data, analytics and voice of customer surveys to create returns product solutions for our customers while incorporating requirements from internal stakeholders (Logistics, Customer Care, Operations & Finance and Returns Experience). This leader will also lead the product effort for complex, cross-functional, and highly visible strategic return initiatives. To get an idea, you’ll lead product for the exciting seamless returns initiative and coordinate across Walmart.com, Walmart Stores, Jet.com, Walmart Subsidiaries and Walmart Marketplace Sellers to create, implement and manage the product solutions for a world-class returns experience. As such, this leader will be able to identify key risks, dependencies, and work with the requisite teams to put solutions in place that will achieve the program outcomes.

This returns experience product leader will be skilled at engaging and communicating to senior executives across multiple domains, as well as dive deep into details when needed to craft solutions. The breadth of engagement for this role functionally spans product management and engineering, strategy, supply chain, retail merchandising, marketing, customer and store operations & analytics.

This position reports to the Director of Product Management and Analytics for Returns Experience of Walmart U.S. eCommerce. Walmart U.S. eCommerce operates several consumer facing shopping experiences including Walmart.com, Jet.com, Hayneedle.com, Modcloth, and Shoes.com.
Job Location: Sunnyvale, CA

Position Description
The responsibilities of this role include:
Drive the product strategy, vision and roadmap for the Walmart.com customer returns experience and deliver omni-channel solutions that boost NPS and CSAT.
Deploy analytical methods, tools and resources to identify areas of opportunity for Walmart.com customer returns, including cost savings and customer experience.
Drive transformational initiatives to achieve major financial goals or KPI’s.
Manage applicable system solutions for returns and ensure end to end ownership of solutions by working with relevant cross-functional groups.
Communicate project benefits and champion returns product design and experience throughout the organization.
Partner with the product teams in retail and stores to incorporate feedback into product development and improvement.
Develop thought leadership and help build a world-class Returns Experience
Work cross-functionally across multiple locations so communication, collaboration, and organization are key to your success.

Minimum Qualifications

Bachelor’s degree required, business, logistics or engineering preferred. MBA from top business school preferred.
6+ years of experience in product management, business consulting, supply chain or related field
Product experience driving product vision and roadmap with a track record of leading teams to deploy innovative solutions that deliver measurable results at scale.
Knowledge of technical solutions used in e-commerce space and familiarity with system architecture, API’s and data science (including machine learning).
Understanding of agile methodology, reverse logistics systems and customer care tools and interactions.
Excellent people management and relationship building skills.
Experience in an online marketplace.
Uncompromising commitment to the customer.
Experience in leading cross functional teams to solve complex business problems and deploy innovative solutions
Strong presentation and influencing skills and the ability to interact with executive level business and technical partners
Strong Excel and modeling skills
Excellent written and verbal communication skills with ability to champion product solutions throughout the organization
Self-starter with a strong attention to detail and an ability to deal with ambiguity
Attitude to thrive in a fun, fast-paced start-up like environment
Experience leading teams and delivering results in a cross-functional organization
Be the customer: You have a deep understanding of how to connect with and develop amazing experience for customers/partners
Belief in our purpose of saving money so our customers can live better
Belief in our culture to fulfill this purpose through our core values of service to the customer, striving for excellence, respect for the individual, and acting with integrity.
Strong team player who is not afraid to challenge the status quo.

Preferred Qualifications

ecommerce experience

About Walmart.com

The Walmart US eCommerce team is rapidly innovating to evolve and define the future state of shopping. As the world’s largest retailer, we are on a mission to help people save money and live better. With the help of some of the brightest minds in merchandising, marketing, supply chain, talent and more, we are reimaging the intersection of digital and physical shopping to help achieve that mission.

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All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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