- Location SUNNYVALE, CA
- Career Area Project and Program Management - Technology
- Job Function Project and Program Management – Technology
- Employment Type -
- Position Type -
- Requisition 1037769BR
What you'll do at
Duties: Become a Subject Matter Expert (SME) in end-to-end Processes for various Walmart Content Studio Models and assist in continuous improvement and refinement of existing processes and defining new processes. Liaise between Content Acquisition and Data operations team as well as engineering teams to understand item set up processes and trouble shoot issues expeditiously to ensure best customer experience. Identify and explore proof of concept (POC) and pilot programs for new technology opportunities to improve on the Walmart Content Acquisition program. Work with internal business stakeholders as well as external suppliers to understand content gaps and recommend strategies to curate required content using various Content Acquisition tools and channels. Be able to understand business flows, tools, trouble shoot and support seller issues using tools. Run regular liaison meetings between sellers, market place aggregator and business to review overall operational metrics. Manage ongoing basis seller issues, queries, and operational issues. Coordinate issue resolution across business, production support, business support analyst, and functional teams in the context of specific issues. Identify trends to figure out hotspots for effort and support cost drivers – work with Product Marketing and Engineering to build features and tools to reduce costs. Process improvements to reduce ongoing support costs. Institute and monitor support case resolution metrics and drive efficiencies as well as identify systematic issues that need fixes across systems until hand off to production support/Engineering/Product teams via backlog for implementation. Understand seller setup process and educate sellers on process, requirements and timelines for on-boarding process. Work with internal teams to set up appropriate systems, code promotions into production until seller can go live. Help to integrate partners to MP infrastructure. Design, implement and manage Next Generation content pilots including 3D Asset generation, Augmented Reality and Virtual Reality programs that are run internally and through outsourced vendors. This position does not supervise employees.
Skills required: Experience in Business and Systems Analytics. Demonstrated knowledge of Salesforce Analytics. Demonstrated knowledge of SQL, JIRA Tracking, JIRA, XML. Experience with Web Services API, Java. Experience in Excel: VLOOKUP, Pivots, Formulas; Microsoft Project Plan; Gantt chart. Experience with intelligence reporting tools: Dashboards, Salesforce Reporting, and Tableau. Employer will accept any amount of experience with the required skills.
Wal-Mart is an Equal Opportunity Employer.
Hello, Silicon Valley
You don’t have to choose between your career and your lifestyle in Silicon Valley. Here, you can have both.Discover Silicon Valley
Filoli Gardens, Woodside
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Get your art fix at this internationally recognized collection of over 30,000 works of modern and contemporary art.
Computer History Museum
Large-scale exhibits, an acclaimed speaker series, docent-led tours and an award-winning education program bring computer history to life.
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Golden Gate Park, SF
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The Tech Museum
This family-friendly interactive science and technology center in San Jose provides a glimpse into the most inventive place on Earth — Silicon Valley.
Santana Row - San Jose
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Pacifica State Beach
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Golden Gate Cemetery
This national cemetery comprises 161 acres dedicated to all the members of the armed forces who served our country.
All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents