CRM System Administrator, Contact Center
- Location BENTONVILLE, AR
- Career Area Customer Service and Call Center
- Job Function Customer Service and Call Center
- Employment Type Full Time
- Position Type Salary
- Requisition 1019344BR
What you'll do at
- Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans
- Drives participation and involvement in the customer relation management (CRM) system
- Evaluates and drives effectiveness of the customer relation management (CRM) system structure
- Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
- Provides and supports the implementation of business solutions
- Provides technical support for the customer relation management (CRM) system
- Bachelor's degree in Business, Technology, Communications, or related field and 2 years experience in system administration, information technology, or related field OR 4 years experience in system administration, information technology, or related field.
- 3 years experience analyzing customer relations and system data.
- 3 years experience in building system requirements and implementing new technologies.
- 3 years experience in customer service, contact center, service desk, or related experience.
- 5 years experience in customer relation management system administration.
Hello, NW Arkansas
With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.Discover NW Arkansas
Crystal Bridges Museum
Celebrate the American spirit in a setting that unites the beauty of art and the power of nature.
Walton Arts Center
Arkansas' premiere center for visual arts and entertainment.
An interactive children's museum that's fun for the whole family.
42 acres of premiere public garden space.
Devil's Den State Park
Located on 2,500 acres, Devil's Den State Park is the perfect place to explore Arkansas' natural beauty.
- come together
The best of shopping and restaurants, right in the heart of Fayetteville.
All the benefits you need for you and your family
- Multiple health plan options
- Vision & dental plans for you & dependents
- Associate discounts in-store and online
- Financial benefits including 401(k), stock purchase plans and more
- Education assistance for Associate and dependents