CRM System Administrator, Contact Center

CRM System Administrator, Contact Center

  • Location BENTONVILLE, AR
  • Career Area Customer Service and Call Center
  • Job Function Customer Service and Call Center
  • Employment Type Full Time
  • Position Type Salary
  • Requisition 1019344BR

What you'll do at

  • Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans
  • Drives participation and involvement in the customer relation management (CRM) system
  • Evaluates and drives effectiveness of the customer relation management (CRM) system structure
  • Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
  • Provides and supports the implementation of business solutions
  • Provides technical support for the customer relation management (CRM) system

Minimum Qualifications

  • Bachelor's degree in Business, Technology, Communications, or related field and 2 years experience in system administration, information technology, or related field OR 4 years experience in system administration, information technology, or related field.

Preferred Qualifications

  • 3 years experience analyzing customer relations and system data.
  • 3 years experience code writing in PHP, JavaScript, CSS, or related language.
  • 3 years experience in building system requirements and implementing new technologies.
  • 3 years experience in customer service, contact center, service desk, or related experience.
  • 5 years experience in customer relation management system administration.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum—NWA has something for everyone.

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Northwest Arkansas
NWA Crystal Bridges Museum of American Art

All the benefits you need for you and your family

  • Multiple health plan options
  • Vision & dental plans for you & dependents
  • Associate discounts in-store and online
  • Financial benefits including 401(k), stock purchase plans and more
  • Education assistance for Associate and dependents

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