Specialist, Alarm Central

Position Summary...

What you'll do...

Role summary:
The (USA) Specialist, Alarm Central plays a critical role in monitoring and responding to safety and security alarms by coordinating appropriate responses, including dispatching security patrols and alerting emergency services. This position involves continuous system reviews to identify potential risks, managing communications during incidents, and compiling detailed reports. The specialist upholds company policies and ethical standards while fostering strong collaborative relationships across teams. Committed to integrity and excellence, this role supports a safe environment and contributes to the organization’s mission of delivering value and security to associates and customers.
About the team:
The Alarm Central team monitors security and life-safety alarm systems, coordinating timely responses to incidents affecting associates, customers, and facilities. Collaborating closely with field leaders and internal partners, the team ensures consistent handling of alarms and swift escalation when necessary. Members investigate alarm activity, notify appropriate emergency services, and support safety events while maintaining accurate documentation. Operating in a fast-paced, 24/7 environment, the team upholds high standards of communication, judgment, and adherence to procedures to protect people and property effectively. This role is fully onsite in Bentonville, AR, supporting critical safety operations.
What you'll do:

• Investigate and respond promptly to alarms by dispatching security patrols or notifying emergency services as required.
• Assist associates during safety or security events, ensuring their well-being and effective incident management.
• Monitor multiple systems continuously to identify potential risks and coordinate corporate responses through timely advisories.
• Compile and maintain accurate daily and incident reports in compliance with company policies and confidentiality standards.
• Provide backup and on-call security support to maintain operational readiness.
• Foster strong collaborative relationships with team members and business partners to achieve safety objectives.
• Uphold integrity, ethical standards, and compliance with all relevant laws and company policies.

What you'll bring:

• Proven knowledge of fire alarm and life safety systems, including NFPA 72 and related safety standards.
• Strong communication skills to effectively coordinate responses and interact with associates and emergency services.
• Experience in monitoring and investigating alarms, with the ability to assess risks and initiate appropriate actions.
• Commitment to ethical standards, confidentiality, and compliance with company policies and legal requirements.
• Ability to compile detailed incident and daily reports accurately and timely.
• Collaborative mindset with a focus on building trusting relationships and supporting team objectives.
• Adaptability to support backup and on-call security services as needed.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $21.00 - $40.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Alarm operations, alarm licensing, or related area.

Primary Location...

703 Associate Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.