(USA) Senior Manager, Technology Operations

Position Summary...

What you'll do...

Role summary:
Join the team shaping how millions of customers discover and trust products across Walmart Marketplace. You'll operate with significant autonomy, owning a critical business area from strategy through execution and growth. You'll define strategy for the Ratings & Reviews business, influence product investments, and drive business growth through digital products and experiences. This is a people leadership role.
About the team:
The Ratings & Reviews team leads the strategy and digital experiences that enable sellers to generate authentic customer feedback, build trust, and enhance listing quality across Walmart Marketplace. As part of the Marketplace organization, the team focuses on identifying opportunities to improve seller success, strengthen the customer experience, and drive Marketplace growth. This team collaborates across functions to deliver impactful solutions, leveraging program management, stakeholder engagement, and technology strategies to support continuous innovation and operational excellence.
What you'll do:
Define Business Strategy

• Own strategy, product portfolio, and long-term vision for the Ratings & Reviews business by defining business priorities, identifying growth opportunities, and influencing product direction.
• Partner with Product and Engineering to define and deliver seller-facing products and platform capabilities while establishing KPIs and investment priorities.

Drive Execution & Growth

• Own business performance and growth by leading cross-functional execution across Product, Sales, GTM, Marketing, and other partner teams, removing blockers, identifying growth opportunities, and presenting strategic recommendations to VP and SVP leadership.

Lead & Develop Talent

• Lead, coach, and develop a high-performing team of managers, fostering a culture of ownership, innovation, and continuous improvement.

What you'll bring:
You'll Sweep Us Off Our Feet If...

• You enjoy owning complex business problems end-to-end and delivering measurable business outcomes.
• You are product-savvy and understand how business strategy translates into scalable digital products.
• You combine strategic thinking with analytical rigor to uncover insights and drive growth.
• You influence cross-functional stakeholders and thrive in ambiguous environments.

Preferred Qualifications

• 8+ years of experience in eCommerce, marketplaces, digital products, consulting, or business strategy. 2+ years of people management experience.
• Experience partnering with Product and Engineering teams.
• Strong analytical mindset; familiarity with SQL or business intelligence tools is a plus.
• Experience with AI or GenAI technologies. MBA preferred.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $117,000.00 - $234,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

809 11th Ave, Sunnyvale, CA 94089-4731, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.