Analyst, Museum Operations

Position Summary...

The Analyst, Museum Operations role (Guest Services Supervisor) of The Walmart Museum is responsible for overseeing the daily operations, ensuring an exceptional visitor experience, and preserving the rich history of Walmart. This role involves managing staff, maintaining exhibits, assisting with the upkeep of the facility, and implementing strategies to enhance the museum's educational and cultural impact.

About the Team:
Our team delivers engaging guided tours that highlight Walmart’s heritage through interactive, tailored experiences. Members provide clear, detailed explanations of exhibits while upholding high standards of customer service, safety, and ethical conduct. The team adapts to various visitor needs, supports ongoing learning, and fosters collaboration. By sharing comprehensive knowledge and creating meaningful connections, the team plays a key role in preserving and promoting Walmart’s history and mission. Each member contributes to making every visit informative and memorable, ensuring a positive and enriching experience for all audiences.

What you'll do...

• Manage daily museum operations, including staff scheduling, facility maintenance, and exhibit support.
• Provide training, coaching, and performance feedback to staff to enhance team effectiveness.
• Oversee cash handling processes via daily cash reconciliation as well as weekly deposits to bank.
• Address visitor inquiries, complaints, and emergencies promptly while maintaining high customer service standards.
• Prepare and maintain operational reports and inventory to support efficient museum and retail functions.
• Implement and monitor safety and emergency procedures to protect visitors, collections, and facilities.
• Foster collaborative relationships with community stakeholders to support museum objectives.

What you’ll bring...

• Proven experience in operations and facility management within a customer-focused environment.
• Strong leadership skills with the ability to manage, train, and develop staff effectively.
• Expertise in risk management and adherence to safety standards to maintain a secure environment.
• Proficiency in cash handling, and financial compliance.
• Excellent reporting and analytical skills to monitor operational performance and identify improvement opportunities.
• Ability to foster positive relationships with stakeholders and support organizational goals.
• Commitment to delivering high standards of customer service and operational excellence.

Minimum Qualifications...

• Option 1: Bachelor’s degree in museum studies, history, business administration or related area and 1 year’s experience working in museum operations.
• Option 2: 2 years’ experience working in museum operations.

You’ll sweep us off our feet if...

• Minimum of 2-4 years of experience in operations, management, or other similar roles.
• You have previous museum operations experience, hospitality, public speaking, people management, and public service.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $21.00 - $40.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in museum studies, history, business administration or related area and 1 year’s experience working in museum operations.
Option 2: 2 years’ experience working in museum operations.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Coursework or certification in data analysis, museum operations, or related area., Prior work experience in data analysis or related area in a museum or similar institution.

Primary Location...

1205 Se Moberly Ln, Bentonville, AR 72712-7002, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.