Director, Operations Business Management – Media Insights
221 River St
Hoboken, NJ 07030-5989
Hoboken, NJ 07030-5989
R-2539666
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$132,000 - $264,000/yr
Regular/
Salaried
Position Summary...
What you'll do...
Director, Business Management – Media Insights
About Walmart Connect:
With nearly 90% of U.S. households shopping with us every year, Walmart is deeply integrated into customers' lives and understands how they engage with products and brands throughout their shopping journey.
Walmart Connect helps brands connect with our customers more often and more meaningfully than ever before to accelerate shared growth. As the closed-loop media business of America's largest omnichannel retailer, Walmart Connect offers unparalleled opportunities for brands to
reach their desired customers no matter where, how, and when they shop.
More than media. Meaningful connections.
Does the idea of working for one of the fastest-growing, Fortune 1 company digital advertising platform providers excite you? This is that place.
With nearly 90% of U.S. households shopping with us every year, Walmart is deeply integrated into customers' lives and understands how they engage with products and brands throughout their shopping journey.
Walmart Connect helps brands connect with our customers more often and more meaningfully than ever before to accelerate shared growth. As the closed-loop media business of America's largest omnichannel retailer, Walmart Connect offers unparalleled opportunities for brands to
reach their desired customers no matter where, how, and when they shop.
More than media. Meaningful connections.
Does the idea of working for one of the fastest-growing, Fortune 1 company digital advertising platform providers excite you? This is that place.
About the Role:
The Director of Business Management will serve as a strategic and operational leader within the Media Insights organization, reporting to a Senior Director. This role is responsible for driving organizational effectiveness through workforce strategy, financial planning, operational governance, and business performance management. The position will oversee the rhythm of the business while enabling scalable growth, operational discipline, and executional excellence across the organization.
Responsibilities
Strategic Planning & Business Performance
- Lead the development, tracking, and management of organizational OKRs and performance metrics.
- Establish reporting frameworks that provide visibility into business performance, operational health, and strategic progress.
- Partner with leadership to define organizational priorities, execution plans, and operational goals.
- Drive accountability and alignment across teams through measurable business outcomes.
Workforce Strategy & Resource Management
- Lead strategic resource management, ensuring talent and organizational capacity are aligned to evolving business priorities.
- Oversee headcount planning, workforce allocation, and organizational capacity forecasting.
- Develop scalable workforce strategies that optimize utilization, efficiency, and organizational agility.
- Manage offshore operational support teams and ensure effective delivery models and vendor alignment.
Financial Planning & Operational Governance
- Contribute to annual operating planning (AOP) processes, partner with finance and leadership teams to forecast capacity, headcount and budget needs.
- Monitor organizational performance and deliver actionable insights to leadership.
- Define and manage service policies, operational standards, and governance frameworks across the organization.
- Refine service reporting mechanisms to measure operational effectiveness and stakeholder satisfaction.
Process Optimization & Organizational Operations
- Lead process management and continuous improvement initiatives to increase organizational efficiency and scalability.
- Develop and refine workflows, governance models, and operational best practices across the organization.
- Lead the overall rhythm of the business, including operating cadences, leadership reviews, organizational planning, and cross-functional coordination.
- Ensure operational consistency, executional rigor, and continuous improvement across internal and partner-facing functions.
Leadership & Collaboration
- Lead and develop a high-performing business management and operations team.
- Foster strong collaboration across Media Insights, Finance, Operations, and partner organizations.
- Build a culture of accountability, operational excellence, and continuous improvement.
Qualifications
- 8+ years of experience in business operations, strategy, finance, resource management, or organizational leadership roles.
- Proven ability to lead operational transformation and process optimization initiatives.
- Success optimizing resource utilization across multiple different users and stakeholders.
- Experience managing offshore teams, vendor relationships, and contract governance.
- Demonstrated success driving OKR frameworks and organizational performance management.
- Experience in financial planning, AOP management, and headcount forecasting.
- Exceptional analytical, communication, and executive stakeholder management skills.
- Ability to operate strategically while driving tactical execution in a fast-paced environment.
Preferred Qualifications
- Experience supporting media, insights, analytics, or technology organizations.
- Strong understanding of organizational design, operating models, and scalable service delivery frameworks.
- Experience leading enterprise operational governance and business management functions.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $132,000.00 - $264,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area. 3 years’ supervisory experience.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Working on cross-functional teams or projectsMasters: Business AdministrationProject Management - Project Management Professional - CertificationPrimary Location...
221 River St, Hoboken, NJ 07030, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Benefits you’ll enjoy
Discount Card
Get 10% off
Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
Live Better U
100% covered
Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
Walmart Academy
Grow your skills
Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
Financial perks
Enjoy 401(k) matching and stock purchase plans.
Paid time off
Take a break as needed for vacation, sick leave, holidays, parental leave, and more
Comprehensive health benefits
Medical, dental, vision, and wellness programs for you and your family
Wellbeing programs
Access mental health resources and assistance programs for life’s challenges
Career growth opportunities
Training, leadership programs, and clear paths to advance.
Life at Walmart
Imagine a workplace surrounded by innovation.
At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.
Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.
With amenities like on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal—it’s a reality.
Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.
Join us at Walmart and grow your career alongside a community that feels like home.
This isn’t just a workplace—it’s a destination for leaders eager to make a difference.
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