(USA) Director, Technology Operations - Marketing Catalog Intelligence & Integrity

Position Summary...

What you'll do...

Walmart Marketplace is seeking a Director, Catalog Intelligence & Integrity to define and drive the business strategy for seller-facing catalog intelligence capabilities across Walmart's global marketplaces.

This role will serve as the business owner for how catalog intelligence is applied to improve assortment quality, seller performance, marketplace integrity, and customer experience. Working across Catalog, Marketplace & Seller Experience, Product, Data Science, Seller Risk, and Compliance organizations, this leader will identify seller pain points, define business opportunities, establish success metrics, and ensure catalog intelligence capabilities translate into measurable business outcomes.

As Walmart invests in advanced catalog intelligence, recommendation systems, and AI-powered capabilities, this role will help transform seller decision-making from intuition-based to insight-driven. The leader will ensure sellers receive trusted, actionable guidance that helps them improve assortment quality, customer engagement, discoverability, and business performance while maintaining the standards necessary to support a healthy marketplace.

This role will also help define how sellers leverage assortment and merchandising levers to drive growth on Walmart Marketplace. This leader will ensure catalog intelligence capabilities provide sellers with actionable recommendations that improve discoverability, customer engagement, conversion, and inventory productivity.

A key responsibility of this role will be balancing marketplace growth with marketplace quality. This leader will define the business strategies, governance frameworks, and performance measures that guide sellers toward better assortment decisions while promoting catalog quality, conformity, compliance, and integrity.

What You'll Do

CATALOG INTELLIGENCE & BUSINESS STRATEGY

• Define the business strategy for seller-facing catalog intelligence capabilities across Walmart Marketplace.
• Identify seller pain points, marketplace opportunities, and operational challenges that can be addressed through recommendations, automation, and catalog intelligence.
• Serve as the voice of the seller, ensuring business needs and marketplace insights inform Catalog, Product, and Seller Experience priorities.
• Establish business goals, success metrics, and KPI frameworks tied to seller adoption, catalog quality, customer engagement, and marketplace growth.
• Develop business cases, opportunity sizing, and strategic recommendations that guide investment and prioritization decisions.
• Define business strategies that help sellers optimize assortment, merchandising, and catalog performance through data-backed recommendations, insights, and guidance.
• Identify opportunities to improve seller outcomes through intelligent use of assortment and merchandising levers aligned with customer behavior and marketplace performance.

GOVERNANCE, INTEGRITY & STANDARDS

• Define the business strategy for catalog integrity, quality, conformity, and compliance across Walmart Marketplace.
• Partner with Seller Risk, Seller Performance, Catalog, and Compliance teams to establish governance frameworks, standards, and accountability mechanisms that promote healthy marketplace behavior.
• Ensure catalog intelligence signals—including defects, quality issues, compliance risks, duplicate items, mismatches, and other integrity concerns—are translated into clear seller guidance and actionable remediation paths.
• Drive the evolution of defect management capabilities that transform catalog issues into understandable insights, recommendations, and educational experiences for sellers.
• Define quality standards and measurement frameworks that ensure assortment and merchandising actions contribute positively to customer experience, discoverability, and marketplace health.
• Establish measurement frameworks that evaluate catalog health, seller quality performance, and customer experience outcomes.

ACTIVATION, ADOPTION & OPERATIONAL EXCELLENCE

• Define activation and adoption strategies that drive measurable value from catalog intelligence capabilities and seller-facing experiences.
• Partner with Seller Experience, Product, and Operations teams to ensure recommendations, quality programs, and guidance mechanisms are intuitive, scalable, and trusted by sellers.
• Lead pilot programs, experimentation efforts, and launch readiness activities to validate business impact before broader deployment.
• Own ongoing performance reviews, business health reporting, and post-launch assessments to ensure programs achieve intended outcomes.
• Identify operational gaps, emerging risks, and opportunities for continuous improvement across marketplace processes and seller experiences.
• Drive executive visibility into business performance, adoption trends, quality outcomes, and marketplace health metrics.

What You'll Bring

• Deep expertise in eCommerce, marketplace operations, catalog management, merchandising, business operations, product strategy, or related disciplines.
• Strong understanding of catalog data, assortment optimization, merchandising principles, quality standards, seller workflows, and marketplace ecosystems.
• Experience defining business strategies, operating models, governance frameworks, and performance metrics that drive measurable outcomes.
• Proven ability to translate complex data, operational challenges, and technology capabilities into actionable business strategies.
• Experience partnering effectively with Product, Engineering, Data Science, Risk, Compliance, and Operations organizations.
• Strong analytical and problem-solving skills with the ability to connect seller behavior, catalog quality, customer experience, and business performance.
• Experience leading large-scale transformation initiatives in complex, cross-functional environments.
• Exceptional communication and stakeholder management skills with the ability to influence senior leaders and drive alignment across organizations.
• Demonstrated success driving adoption, operational excellence, and business outcomes through technology-enabled solutions. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-30008: The annual salary range for this position is $110,000.00 - $220,000.00
Sunnyvale, California US-11789: The annual salary range for this position is $143,000.00 - $286,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience inproject management, program management, program operations, or related area.Option 2: 8 years’ experience in project management, program management, program operations, or related area.
3 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Statistical Programming Language, Supervising Associates, Working on cross-functional teams or projects

Masters: Business Administration

Project Management - Project Management Professional - Certification, Six Sigma Black Belt - Certification, Six Sigma Green Belt - Certification

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.