Senior Manager, Technology Operations, Global Marketplace Risk - Seller Screening Strategy

Position Summary...

The Senior Manager, Global Marketplace Risk – Seller Screening Strategy will define and execute the strategy that enables scalable, accurate, and data-driven onboarding decisioning across Walmart Marketplace. This leader will drive policy and risk decisioning frameworks that balance marketplace growth with customer and seller trust, ensuring onboarding decisions are both operationally scalable and aligned with business objectives.

This role sits at the intersection of risk strategy, data, policy, and technology. The ideal candidate brings deep analytical expertise, systems thinking, and strong business judgment to solve complex onboarding and trust challenges. They will partner cross-functionally with Product, Engineering, Data Science, Operations, and Analytics teams to continuously improve onboarding decision accuracy, strengthen feedback loops, and scale intelligent decisioning systems from seller application through the end of the onboarding journey.

What you'll do...

Key Responsibilities

• Own the strategy and performance of onboarding decisioning, continuously improving portfolio health, decision accuracy, and marketplace trust while supporting business growth.
• Identify emerging risks, performance trends, and opportunities through data, analytics, and audit insights, translating findings into actionable policy and strategic recommendations.
• Drive cross-functional prioritization and execution by partnering with Product, Engineering, Data Science, Operations, and Analytics to deliver scalable decisioning improvements.
• Define and evolve the decision intelligence strategy by expanding, evaluating, and optimizing the data, signals, and capabilities that inform onboarding decisions.
• Evaluate new technologies, vendors, and data sources, monitoring performance and identifying opportunities to strengthen decision quality, coverage, and operational efficiency.

What You'll Bring

• Experience developing and executing data-driven risk, policy, or decisioning strategies that improve business outcomes in complex, fast-paced environments.
• Strong analytical and strategic problem-solving skills, with the ability to translate data, trends, and operational insights into scalable recommendations and measurable impact.
• Demonstrated success leading cross-functional initiatives and influencing Product, Engineering, Data Science, and Operations teams without direct ownership of implementation.
• Experience evaluating data sources, decision signals, vendors, or technology solutions to improve decision quality, performance, or operational effectiveness.
• Excellent communication and stakeholder management skills, with the ability to balance customer experience, business growth, and risk management while influencing senior leaders.

Key Skills

• Risk Policy & Decisioning Strategy
• Marketplace Trust & Risk Management
• Data-Driven Decision Making & Analytics
• Systems Thinking & Root Cause Analysis
• Cross-Functional Leadership & Stakeholder Management
• Operational Excellence & Process Design
• Strategic Problem Solving
• Decision Automation & Scaling

Preferred Qualifications

• Experience in eCommerce marketplaces, onboarding risk, seller risk, fraud prevention, or trust & safety domains.
• Strong understanding of risk models, rules engines, feedback loop systems, and decision automation frameworks.
• Experience designing measurement frameworks and KPIs for operational and model performance.
• Familiarity with onboarding systems, identity verification, compliance workflows, or platform risk controls.
• Experience building or scaling audit and quality assurance programs.
• Strong executive communication and stakeholder influence skills.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-30008: The annual salary range for this position is $90,000.00 - $180,000.00
Sunnyvale, California US-11789: The annual salary range for this position is $117,000.00 - $234,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.