Senior Product Manager - Customer Order and Fulfillment Order Management Systems

Position Summary...

What you'll do...

As a part of Walmart’s eCommerce Product Organization, you’ll be the voice of our customer. By putting the customer at the forefront, we have the ability to help customers save both time and money no matter how they shop with us, and reach them in new, unexpected ways.

As a Product Manager for Customer Order and Fulfillment Order Management Systems, you will own and drive the strategy, roadmap, and execution of platforms that power the end-to-end post-purchase customer experience. This role sits at the intersection of customer experience, supply chain, fulfillment
operations, and enterprise commerce systems, ensuring that every order journey— from order capture through fulfillment, delivery, returns, cancellations, resourcing, and exception handling — is seamless, reliable, and scalable. The platforms you build and enhance will directly impact customer satisfaction,
operational efficiency, and business growth by minimizing friction in the post-
purchase experience.

The ideal candidate combines strong product management fundamentals with deep systems thinking and operational understanding of distributed commerce, omnichannel fulfillment, and order orchestration ecosystems. You will work closely with engineering, operations, supply chain, stores, fulfillment centers, customer support, and business stakeholders to define capabilities that improve resiliency, optimize fulfillment outcomes, and create transparent customer experiences during both standard and exception flows.

Your responsibilities:

• Develops and champions a world class product vision and strategy for a product team managing multiple products.
• Drive product capabilities and roadmap with very minimal supervision and guidance
• Drives the execution of multiple projects in an Agile Environment for Product Management including product requirements.
• Ensures alignment of product vision, strategy, and status with the executive leadership team's priorities and vision as well as team’s stakeholders,
• Ensures business needs are being met
• Partner very closely with High Performing Engineering teams to ensure we are building scalable software products that meets customer needs and on time with quality.
• Be technically savvy to build and grow technical platforms and products as well as contribute to engineering conversations & priorities in a scrappy, ambiguous start-up environment
• Be an advocate of metric/data-based decision making, Make impact on a global scale.
• Promotes and supports mission, values, and standards of ethics and integrity.

Preferred Qualifications

• Bachelor’s degree with focus on Computer Science, Business Administration, Information Systems, or related field and 6+ years’ experience in product management, business consulting, or related field
• Proven ability to work effectively in cross-functional teams with an agile mindset
• Proven ability to work with product stakeholders across multiple geographies to build comprehensive product strategies
• Ability to quickly build relationships with key partners across the enterprise
• Strong interpersonal skills and a collaborative approach to achieving objectives
• Customer, End User, and Impact focused
• Effective communicator to act as an advisor to senior leadership and
• partners
• Flexible and adaptive in ambiguous environments
• Familiarity with modern AI product development tools, experimentation frameworks, prompt design, and data-driven personalization strategies.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $117,000.00 - $234,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in computer science, engineering, or related area and 5 years’ experience in product management. Option 2: 7 years’ experience in product management or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in Computer Science, Engineering, Business Administration, or related area and 4 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science

Primary Location...

1345 Crossman Ave, Sunnyvale, CA 94089-1114, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.