(USA) Senior Manager, Operations - Shopper & InHome Transformation and Growth

Position Summary...

About Last Mile Delivery – Shopper & InHome Transformation and Growth
Our team is a small, high-leverage group focused on evolving the capabilities, quality, and economics of the Shopper and InHome marketplace. We operate at the intersection of strategy, product, and operations—using data, experimentation, and deep operational context to identify what matters most and scale solutions quickly. This role shapes multi-quarter priorities, aligns stakeholders across 10+ partner teams, and drives initiatives that improve customer experience, shopper productivity, and cost-to-serve across 100% of the platform.

Lead the transformation of Walmart’s Shopper and InHome last-mile experiences—where strategy meets real-world execution at massive scale. As Senior Manager, Operations – Shopper & InHome Transformation and Growth, you’ll identify the biggest opportunities across the end-to-end shopping and delivery journey, translate them into a multi-quarter roadmap, and drive cross-functional delivery with measurable impact. This is a high-ownership role influencing platform-wide capabilities that touch millions of customers and hundreds of thousands of shoppers nationwide.

What you'll do...

• Build and execute a multi-quarter transformation roadmap across Shopper & InHome experiences
• Diagnose marketplace and operational gaps using telemetry/event-stream data and customer/shopper insights
• Partner with Product, Engineering, Analytics, and Operations to design, test, and scale solutions
• Lead experimentation (including AI-enabled prototypes and A/B tests) to validate impact at scale
• Own trade-offs across speed, cost, experience, and complexity to deliver measurable outcomes

What you’ll bring…

• 6+ years in strategy, operations, product, or program management
• Expertise in two-sided marketplace dynamics and unit economics (supply/demand, cost, experience)
• Experience using event-stream/operational telemetry for root cause analysis and roadmap decisions
• Proven experimentation at scale (A/B testing across large populations; AI prototyping a plus)
• Track record partnering with Product/Tech to deliver platform solutions with P&L impact
• Strong analytical and strategic thinking skills with the ability to translate ambiguity into structured, high-impact action

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.