Director, Operations- Driver Loyalty & Rewards (Spark Driver App)

Position Summary...

About Last Mile Delivery Platform (Spark Driver App)
The Last Mile Delivery Platform team builds the Spark Driver App and the programs that help drivers choose Walmart consistently—delivering great customer outcomes at scale. We partner closely with Product, Engineering, Operations, Marketing, Finance, Legal, and Trust & Safety to translate enterprise commitments into driver-facing experiences and measurable performance. This role is central to how we grow and modernize driver value: shaping rewards, communications, and partnerships that strengthen retention, support Walmart+ growth, and improve delivery quality across the network.

Lead the strategy and scale of Spark’s Driver Rewards—one of the biggest levers to retain and engage the drivers who power Walmart’s Last Mile Delivery. As Director of Driver Loyalty & Rewards, you’ll own a multi-year roadmap and a six-pillar organization spanning tier architecture, metrics governance, partnerships, innovation, and in-app engagement. You’ll operate at the intersection of strategy and execution, influencing senior leaders while building a program that improves driver retention, Perfect Order Rate, and Last Mile Delivery P&L outcomes.

What you'll do...

• Set the multi-year vision, strategy, and roadmap for Spark Driver Rewards aligned to enterprise Last Mile Delivery goals.
• Lead a six-pillar org across strategy, tier/value architecture, metrics governance, partnerships, innovation, and app engagement.
• Evolve tiered rewards to drive retention, engagement, and quality at scale.
• Build margin-positive partnerships and a 15+ partner pipeline of co-op perks.
• Deliver executive-ready insights, trade-offs, and recommendations using program performance and market intelligence.

What you’ll bring...

• 10+ years in strategy/operations/loyalty or large-scale consumer programs; 5+ years leading managers and multi-disciplinary teams.
• Proven experience designing and scaling tiered loyalty/rewards programs in a two-sided marketplace, gig economy, or membership context.
• Strong analytics and experimentation fluency; comfort partnering with data science/ML.
• Track record negotiating and operating multi-party commercial partnerships.
• Experience in regulated environments with compliance, auditability, and FTC-related requirements.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area. 3 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Working on cross-functional teams or projects

Masters: Business Administration

Project Management - Project Management Professional - Certification

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.