Director, Operations - Sales - Walmart Connect
Multiple locations
R-2487969
Bentonville, AR: $110,000 - $220,000/yr
Hoboken, NJ: $132,000 - $264,000/yr
Regular/
Salaried
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Bentonville, AR: $110,000 - $220,000/yr
Hoboken, NJ: $132,000 - $264,000/yr
Regular/
Salaried
Position Summary...
The Director, Sales Operations is responsible for optimizing the systems, processes, communications, and workforce planning infrastructure that enable sales performance across the organization. This role partners with sales leadership and cross-functional teams to identify opportunities to streamline workflows, improve operational efficiency, and deliver strategic insights that drive business results. The Director leads a team responsible for sales analytics, planning, communications, and process excellence—ensuring the sales organization has the tools and infrastructure needed to execute effectively.What you'll do...
Sales Operations Strategy & Leadership
- Define and execute the sales operations strategy, aligning systems, processes, and reporting infrastructure with business priorities
- Lead the development of scalable operational frameworks that support growth and efficiency across the sales organization
- Partner with sales leadership to translate business objectives into operational plans and execution priorities
- Provide thought leadership on best practices in sales operations, workforce planning, and performance management
Sales Analytics & Performance Insights
- Oversee the development and delivery of sales performance dashboards, scorecards, and reporting tools
- Provide data-driven insights by analyzing sales trends, productivity metrics, and business performance
- Identify opportunities for improvement through analysis of sales processes, systems, and workflows
- Partner with Finance, HR, and other functions to ensure alignment on headcount planning, compensation, and performance metrics
Process Optimization & Workflow Management
- Lead process improvement initiatives to streamline workflows and eliminate friction in sales operations
- Design and implement standard operating procedures (SOPs) for sales processes, communications, and planning cycles
- Identify and resolve operational bottlenecks, partnering with IT, Product, and other teams to deliver solutions
- Drive adoption of sales tools and technologies that improve productivity and data accuracy
Workforce Planning & Resource Allocation
- Lead sales capacity planning, headcount modeling, and territory design initiatives
- Partner with HR and Finance to forecast hiring needs, manage workforce transitions, and optimize resource allocation
- Develop frameworks for territory assignment, quota setting, and sales coverage models
- Monitor team utilization and performance to identify gaps and recommend adjustments
Communication & Change Management
- Develop and manage sales communications strategies to ensure alignment on priorities, programs, and initiatives
- Lead change management efforts for new processes, tools, and organizational changes impacting the sales team
- Create and maintain communication channels and templates that enable effective information sharing
- Partner with leadership to ensure consistent messaging and stakeholder alignment
Stakeholder Collaboration & Executive Reporting
- Build strong relationships with sales leaders, cross-functional partners, and executive stakeholders
- Deliver executive-level reporting and presentations that communicate sales performance, risks, and opportunities
- Influence decision-making by providing strategic recommendations grounded in data and operational insights
- Represent Sales Operations in strategic planning sessions and cross-functional initiatives
People Leadership
- Lead, coach, and develop a high-performing sales operations team
- Set clear expectations, provide ongoing feedback, and create development opportunities for team members
- Foster a culture of data-driven decision-making, collaboration, and continuous improvement
- Champion diversity, inclusion, and belonging within the team and across the organization
What you'll bring...
- 8+ years of experience in sales operations, business operations, or related field; 3+ years in a leadership role
- Strong analytical skills with proficiency in data analysis tools (e.g., Excel, Tableau, Power BI, SQL)
- Experience with CRM platforms (e.g., Salesforce) and sales performance management tools
- Proven ability to lead process improvement initiatives and drive operational excellence
- Strong project management skills with the ability to manage multiple priorities and stakeholders
- Excellent communication and presentation skills, with the ability to influence senior leaders
- Experience with workforce planning, territory design, and headcount modeling
- Demonstrated ability to build and lead high-performing teams
- Experience working in a fast-paced, matrixed organization
- Bachelor's degree in Business, Finance, Operations, or related field; MBA preferred
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Hoboken, New Jersey US-10279: The annual salary range for this position is $132,000.00 - $264,000.00
Bentonville, Arkansas US-30008: The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area. 3 years’ supervisory experience.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Working on cross-functional teams or projectsMasters: Business AdministrationProject Management - Project Management Professional - CertificationPrimary Location...
221 River St, Hoboken, NJ 07030, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Benefits you’ll enjoy
Discount Card
Get 10% off
Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
Live Better U
100% covered
Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
Walmart Academy
Grow your skills
Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
Financial perks
Enjoy 401(k) matching and stock purchase plans.
Paid time off
Take a break as needed for vacation, sick leave, holidays, parental leave, and more
Comprehensive health benefits
Medical, dental, vision, and wellness programs for you and your family
Wellbeing programs
Access mental health resources and assistance programs for life’s challenges
Career growth opportunities
Training, leadership programs, and clear paths to advance.
Life at Walmart
Imagine a workplace surrounded by innovation.
At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.
Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.
With amenities like on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal—it’s a reality.
Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.
Join us at Walmart and grow your career alongside a community that feels like home.
This isn’t just a workplace—it’s a destination for leaders eager to make a difference.
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