(USA) Manager, Fraud Prevention & Investigations

Position Summary...

What you'll do...

Role summary 

Help protect customers, associates, and the business by leading end-to-end fraud prevention across analytics and field investigations. As a Manager, Fraud Prevention & Investigations, you’ll translate senior fraud strategy into scalable operating plans, SOPs, and measurable execution—while advancing detection methods and overseeing complex investigations using digital and on-site evidence. This is a high-impact role with broad cross-functional visibility, shaping how we identify emerging threats, reduce losses, and improve detection precision.

About the team

Our Fraud Prevention & Investigations team blends analytical detection with field-based investigation to identify, validate, and disrupt fraud patterns across operations. We operate with strong operational rigor—clear workflows, audit-ready documentation, and performance reporting—so we can scale consistently while staying aligned to policy, compliance, and risk-management goals. This role connects data signals to real-world findings, ensuring insights from investigations continuously improve detection methods, tooling, and program strategy.

What you’ll do

• Build and maintain SOPs, workflows, QA frameworks, and reporting to ensure scalable, auditable fraud operations across analytics and field investigations.
• Monitor program health metrics, identify gaps, and drive continuous improvement through dashboards and performance measures.
• Lead detection method development (signal design, pattern analysis, validation) and identify emerging threats.
• Oversee deep-dive investigations using digital evidence and field activity; ensure chain-of-custody and audit-ready case files.
• Manage escalations and partner with Legal, Compliance, Product, Engineering, and Care Operations on fraud requirements and countermeasures.

What you’ll bring

• Experience leading fraud prevention programs that combine analytics and investigations, including operationalization (SOPs, QA, metrics, reporting).
• Demonstrated ability to develop/validate fraud detection signals or models and reduce false positives through hypothesis testing.
• Hands-on investigation expertise using digital evidence (e.g., CCTV, device metadata, geolocation) and field findings.
• Knowledge of evidence handling, chain of custody, and working with Legal/Compliance and (as needed) law enforcement/regulators.
• Strong cross-functional execution skills translating risk requirements into scalable processes and tooling improvements.

Regions & travel

We are hiring three roles aligned to the following regions:

• Midwest Region
• West Region
• Northeast Region

Travel: This role requires frequent travel within the assigned region to support on-site observation and field investigations (stores, delivery locations, and driver staging areas). Please expect significant time in the field. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-30005 | MILWAUKEE, Wisconsin US-02452: The annual salary range for this position is $70,000.00 - $130,000.00
VALLEY STREAM, New York US-05293: The annual salary range for this position is $84,000.00 - $156,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in criminal justice, business, information security, data analytics, or related area and 5 years’ experience in fraud investigations, fraud prevention, risk management, or compliance.
Option 2: 7 years’ experience in fraud investigations, fraud prevention, risk management, compliance or related area.
2 years’ experience in a people leadership role, managing investigators, analysts, or operational specialists.
Experience across data-driven fraud detection (for example, signal design, pattern analysis, model validation, or behavioral analytics), field-based investigations (on-site observation, evidence collection, case management), developing standard operating procedures, quality assurance frameworks, and operational standards for investigation or compliance programs.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Background in eCommerce, retail, or high-scale consumer platforms with 10,000+ contractor or associate populations., Experience in gig economy, marketplace, or platform business models with driver/courier/contractor fraud-prevention programs., Experience with digital forensics tools, OSINT [GT1.1]techniques, device analysis, or geolocation-based investigations., Professional certifications such as CFE (Certified Fraud Examiner), CAMS, or equivalent.

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.