Director, Operations and Implementation

Position Summary...

The Director, Operations and Implementation leads the development and execution of strategic initiatives to enhance operational performance across multiple projects and programs. This role ensures alignment of business objectives with support segment strategies by managing resources, prioritizing initiatives, and fostering cross-functional collaboration. The director drives continuous improvement, operational excellence, and talent development while promoting integrity and customer-centric practices. By leveraging data and stakeholder engagement, this position advances sustainable solutions that optimize associate and customer experiences, supporting Walmart’s commitment to innovation, accountability, and long-term business success.

About Your Future Team

The team leads the support and enablement of systems management, aligning operations with business goals and evolving hiring needs. They optimize recruiting and talent systems to enhance stakeholder experience while collaborating with HR, Recruiting, IT, and cross-functional partners. Focused on operational excellence, the team ensures data integrity, system security, and compliance with policies and industry standards. Utilizing data-driven insights, they refine system performance, streamline workflows, and advance organizational talent systems through effective resource management and proactive leadership to deliver measurable outcomes and continuous improvement.

What you'll do...

• Lead development and improvement of multiple projects and programs, ensuring alignment with business initiatives and support segment strategy.
• Manage resource capacity, prioritization, and assignments to optimize operational effectiveness across the implementation portfolio.
• Deploy leadership methodologies and operational processes by evaluating performance, identifying improvements, and ensuring sustainable, executable solutions.
• Analyze business objectives and customer needs to develop and implement strategic plans, incorporating cost forecasts and resource requirements.
• Foster continuous improvement and operational excellence through cross-functional collaboration and effective communication with stakeholders.
• Develop and maintain a skilled workforce by supporting talent development, mentorship, and succession planning.
• Promote integrity, ethics, and compliance while modeling company values and driving a positive associate and customer experience.

What you'll bring:

• Lead the support, enablement, and day-to-day management of talent systems to ensure alignment with business goals and hiring needs
• Optimize system performance and functionality to enhance systems
• Partner with HR, Recruiting, IT, and cross-functional teams to drive operational excellence and scalable solutions ensuring data integrity, system security, and compliance
• Monitor system health, troubleshoot issues, and implement continuous improvements to maintain reliability and efficiency
• Leverage data and analytics to generate insights, inform decisions, and improve system and process performance
• Streamline workflows and identify opportunities to increase efficiency across talent operations
• Provide proactive leadership, driving innovation and continuous improvement across talent systems and processes

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business, Technology, Logistics Supply Chain, Communications, or related field and 5 years’ experience in retail, production, operations management, or related area OR 7 years’ experience in retail, production, operations management, or related area. 2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Microsoft Office, Working on cross-functional teams or projects

Masters: Business Administration

Primary Location...

806 Excellence Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.