Manager, Billing Operations and Dispute Management - Walmart Connect

Position Summary...

The Billing Operations Manager is responsible for leading the operations model, controls, performance management, and cross-functional execution of our Revenue Cycle Management billing functions.

Reporting to the Senior Manager of Invoicing & Dispute Resolution, this role will serve as a horizontal leader across Self-Serve Billing, Managed Serve Billing, Disputes, and 3P Billing, ensuring the team operates with consistency, accountability, accuracy, and scalability.

The ideal candidate will bring strong billing operations experience, people leadership, process improvement discipline, and the ability to connect day-to-day execution with broader revenue, cash, customer, and compliance outcomes.

About Walmart Connect:
At Walmart, we enable the connection between supplier brands and retail shoppers at an unprecedented scale. As primary stewards of our brand promise, “Save Money. Live Better,” we work alongside some of the most talented people in the world to engage with the more than 150M households who shop with us. This is a unique opportunity to join a small, highly-visibility team within the largest company in the world. We believe all digital advertising can be targeted and accountable – and we have Walmart’s sales data to prove it. Walmart Connect wins when suppliers invest in digital media to drive growth; Walmart and our supplier partners win when your digital expertise helps sell more goods online and offline. Growth in our digital advertising business is key to Walmart’s overall growth strategy.

What you'll do...

Billing Operations:

• Lead end-to-end Billing Operations across Self-Serve, Managed Serve, and 3P billing, ensuring clear ownership, consistent execution, and alignment across all billing lanes.
• Establish and manage the billing operating rhythm, including prioritization, workload visibility, escalation paths, and coordination across the full revenue cycle.
• Own billing governance, including SOPs, approval workflows, adjustment controls, documentation standards, and audit readiness
• Ensure billing activities are accurate, timely, compliant, and scalable as business volume, customer complexity, and partner needs grow.

Dispute Resolution:

• Oversee the dispute resolution process to ensure disputes are reviewed, prioritized, resolved, and closed within established SLAs.
• Partner with Finance, Accounting, Sales, Operations, Legal, and customer-facing teams to resolve complex billing disputes and prevent recurrence.
• Monitor dispute aging, dispute volume, credit trends, root causes, and financial impact to identify operational or system-driven issues.

Operational Support:

• Serve as the cross-functional escalation leader for billing issues involving customers, systems, contracts, platforms, internal teams, or third-party partners.
• Support and develop billing team members who own specific billing lanes, ensuring role clarity, accountability, and consistent performance expectations.
• Manage team prioritization, capacity planning, training, SOP adherence, and day-to-day operational readiness.
• Partner with Product, Engineering, Finance, Accounting, Sales, Operations, Legal, and third-party partners to resolve issues and improve billing execution.

Process Improvements & metrics reporting:

• Define, monitor, and improve Billing Operations KPIs, including billing accuracy, invoice timeliness, SLA adherence, dispute aging, backlog, credit activity, revenue leakage, and cash-cycle impact.
• Use data and root-cause analysis to identify recurring defects, manual work, control gaps, reconciliation issues, and contract-to-bill breakdowns.
• Lead process improvement initiatives that reduce rework, improve accuracy, strengthen controls, automate workflows, and scale Billing Operations.
• Develop reporting, dashboards, and business review materials that provide visibility into performance, risks, trends, and improvement opportunities.

What you'll bring...

• Bachelor’s degree in Finance, Accounting, Business, or related field.
• 5+ years of experience in billing operations, revenue operations, or finance operations.
• Experience supporting marketplace, seller, or platform-based billing models strongly preferred.
• Strong understanding of billing workflows, dispute resolution, and internal control environments.
• Experience working with ERP or billing systems and data reporting tools.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills with the ability to explain billing concepts clearly.
• Ability to thrive in fast-moving, ambiguous growth environments
• Ability to collaborate with cross-functional teams such as Product, Engineering, Finance and Legal to identify requirements in tools, dashboards, and access to data to maximize performance and efficiency.
• Ability to earn trust across Walmart Enterprise.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
San Bruno, California US-08848: The annual salary range for this position is $104,000.00 - $202,000.00
Hoboken, New Jersey US-10279: The annual salary range for this position is $96,000.00 - $186,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

850 Cherry Ave, San Bruno, CA 94066-3031, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.