Staff, Experience Strategist - Industrial Designer (Sam's Club)

Position Summary...

The Staff Industrial Designer plays a critical role in shaping the future of physical retail through human-centered, scalable, and production-ready design. This role blends hands-on execution with forward-looking concept development—translating member insights, business strategy, and operational needs into tangible retail systems.

Focused on fixtures, displays, and in-store elements, you will design solutions that elevate the member experience while enabling efficiency, flexibility, and scale. You will operate at the intersection of design, engineering, and merchandising—bringing strong craft, systems thinking, and a deep understanding of real-world constraints.

What you'll do...

• End-to-End Design Execution: Lead the design of retail fixtures, displays, and physical systems from concept through production—translating insights and requirements into durable, manufacturable, and high-quality solutions.
• Retail Innovation & Concept Development: Explore and prototype next-generation retail experiences, creating vision concepts, pilots, and testable solutions that inform future club formats and evolving member needs.
• Human-Centered Design: Ground design decisions in member and associate insights, ensuring solutions are intuitive, ergonomic, and accessible across all physical touchpoints.
• Systems Thinking & Scalability: Design modular, flexible systems that scale across new builds and remodels—balancing consistency with adaptability across diverse club environments.
• Cross-Functional Collaboration & Influence: Partner with Merchandising, Operations, Engineering, and Sourcing to align design intent with business goals and manufacturing realities. Communicate ideas clearly and influence stakeholders across levels.
• Craft & Quality Excellence: Elevate design through strong form, materiality, and detailing while maintaining high standards for documentation, storytelling, and execution.

Qualifications

• 8–12+ years of experience in industrial design (retail, consumer products, or environments)
• Strong portfolio demonstrating both concept development and production-ready work
• Expertise in CAD and visualization tools (e.g., SolidWorks, Rhino, KeyShot)
• Deep knowledge of materials, manufacturing processes, and cost considerations
• Experience designing for scale and real-world operational constraints
• Ability to move fluidly between strategy, concept, and execution
• Strong communication and stakeholder influence skills

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

-Health benefits include medical, vision and dental coverage

-Financial benefits include 401(k), stock purchase and company-paid life insurance

-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.



The annual salary range for this position is $110,000.00 - $220,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location). At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage

-Financial benefits include 401(k), stock purchase and company-paid life insurance

-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in design, business, or related area and 8 years’ progressive experience in experience strategy, UX, or service design with demonstrated enterprise impact.
Option 2: 10 years’ experience leading large-scale, cross-functional experience initiatives.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Experience defining and measuring outcomes through OKRs and KPIs., Experience in enterprise transformation or cross-domain experience initiatives., Experience integrating digital and physical experiences in omnichannel or membership-based models., Recognized thought leadership in experience storytelling or journey system design.

Primary Location...

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.