(USA) Senior Director, Technology Operations - eCommerce Item Enablement
1601 Se 10th St
Bentonville, AR 72716-0000
Bentonville, AR 72716-0000
R-2462724
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$130,000 - $260,000/yr
Regular/
Salaried
Position Summary...
What you'll do...
Do you want to lead the way in redefining how we make digital assortment available to the Walmart digital customer and work for ‘A People-Led, Tech-Powered Omnichannel Retailer’?
The Item Enablement team in Walmart US eCommerce is at the forefront of shaping how our items and services show up to the digital shopper, and owns the strategy and execution of how this assortment comes to life. Our mission is to make assortment available where and how the customer wants it, by harnessing the power of automation to drive efficiencies, driving platform solutions with tech and delivering incremental sales for eCommerce.
What you’ll do...
As the Senior Director of the eCommerce Item Enablement team, you’ll lead the Transactability business platforms responsible for digital transactability across channels, which enables the ability for customers to purchase items online, and the ‘Out of Stock’ item experience. This role necessitates a unique blend of business acumen, technological expertise, creativity, and logical thinking, supplemented by an understanding of Walmart's operations across various business disciplines and divisions.
You’ll be a great fit for this role if you enjoy balancing real-time execution and short term delivery with longer term roadmap development, have a proven track record of breaking new ground by leading with a ‘what needs to be true’ mentality, and building new approaches, and driving results through a blend of creative thinking, problem solving and rolling up your sleeves. You will also have experience leading large, matrixed teams, driving collaboration, and providing leadership, development, and support.
You’ll sweep us off your feet if...
- You’re a visionary constantly looking for ways to set us apart from the competition, driving new and enhanced backend functionality to make the shopping experience easy and convenient.
- You excel leading with data and insights to make informed and impactful decisions and you have the acumen to translate complex data into actions and improvements.
- You have a technical bent and love leveraging data science to automate complex and multi-faceted problems towards ease and simplicity.
- You understand how customers shop online and use strategic thinking and innovation to create seamless backend platform decisions to enable their experience.
- You have an incredible focus on operational excellence and getting the fundamentals right and can identify opportunities for efficiency and improvement.
- You’re a leader who can build trust quickly and can lead by influence, creating impact through partnership as well as ownership.
- You believe in and prioritize the collective success of the team while balancing seemingly conflicting enterprise objectives and metrics, and are quick to jump in, help, mentor, and coach your fellow team members.
You’ll make an impact by...
- Telling a story with data – You’ll identify key transactability trends and root cause analysis, define the department’s executive story-telling roadmap, and use key functionalities like item publishing, offer listing, and eligibility to enhance the customer journey on our site, enabling items with enhanced automation to win customers’ hearts and minds.
- Being a change champion – You’ll drive digital transformation through continuous improvement, adoptions of new technology and digital disruption. You’ll also demonstrate curiosity with a growth mindset, fostering an environment that supports learning, innovation, and intelligent risk-taking; and you’ll exhibit resilience in the face of setbacks.
- Monitoring backend platform health and performance through analytics and key metrics – You’ll oversee the development of transactability metrics and dashboards to monitor platform health, providing strategic insights to internal stakeholders to influence the overall direction of platform decisions for the site.
- Operating with excellence – You’ll land the fundamentals and help scale best-in-class efficient workflows, processes, and timelines, embedding operational excellence into everything you do and developing associates on the team to increase capabilities and enhance skills, knowledge and performance.
- Becoming an invaluable strategic partner to internal stakeholders – You’ll advise on and partner with various internal teams to improve processes, identify opportunities, and scale best practice and governance, driving continual assessment and improvement of the site backend’s strategic direction and execution.
- Building a high performing, best in industry team – You’ll develop and implement strategies to attract and maintain a highly skilled and engaged workforce by recruiting, selecting, and developing talent. You’ll support mentorship, team development, and succession planning and will implement strategies and initiatives that attract and retain diverse and inclusive talent, embracing diversity in all its forms and actively supporting diversity goal programs.
- Living our values – You’ll act as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent. You’ll model Walmart values to foster our culture, holding oneself and others accountable. You’ll maintain and promote the highest standards of integrity, ethics, and compliance.
Minimum Qualification:
- Bachelor’s degree in business, information systems, or related field. Advanced degree and 6 years' experience in technology operations or related field OR 8 years' experience related field.
- Strong and effective cross communication skills(Up/Down/Peers) and a results-driven mindset.
- Ability to select, lead, and develop a team of future leaders.
- Analytical and process-oriented, comfortable making data-driven decisions.
- Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary.
- Knowledge of Merchandising , Supply Chain, and Operations processes, SEO, SEM, Item Catalog, and Point of Sale systems.
Preferred Qualifications
- 10+ years related experience in Information Systems, Data & Analytics, Merchandising, Technology Operations or related field.
- Masters Degree in Business, Information Systems, or related field.
- 6+ years demonstrated experience managing a team and managing a P&L / technology budget.
- 6+ years of experience in consumer-focused e-commerce environment.
- Strong customer obsession focused on leveraging rules based decisions to improve the experience for customers.
- Demonstrated ability to lead the development of business requirements for data science, technology product and engineering.
- Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities.
- Empathetic, authentic leader willing to put the team’s needs at the center – a well led team, exceeding customer expectations.
- Excellent communication, presentation, and interpersonal skills, with the ability to articulate technical concepts to non-technical executive stakeholders.
- Experience in change management, organizational transformation, and driving cultural change leveraging data-driven decision-making.
- Strong analytical and problem-solving skills, with the ability to think strategically and drive results in a fast-paced environment.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $130,000.00 - $260,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 7 years’ experience inproject management, program management, program operations, or related area.Option 2: 9 years’ experience in project management, program management, program operations, or related area.4 years’ supervisory experience.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...
1601 SE 10th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Benefits you’ll enjoy
Discount Card
Get 10% off
Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
Live Better U
100% covered
Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
Walmart Academy
Grow your skills
Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
Financial perks
Enjoy 401(k) matching and stock purchase plans.
Paid time off
Take a break as needed for vacation, sick leave, holidays, parental leave, and more
Comprehensive health benefits
Medical, dental, vision, and wellness programs for you and your family
Wellbeing programs
Access mental health resources and assistance programs for life’s challenges
Career growth opportunities
Training, leadership programs, and clear paths to advance.
Life at Walmart
Imagine a workplace surrounded by innovation.
At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.
Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.
With amenities like on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal—it’s a reality.
Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.
Join us at Walmart and grow your career alongside a community that feels like home.
This isn’t just a workplace—it’s a destination for leaders eager to make a difference.
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