(USA) Senior Manager, Operations - On-Trip Strategy & Operations

Position Summary...

About the team:
The Driver Experience team focuses on enhancing the engagement of gig contractors through the Spark Driver App. The team works collaboratively across functions to develop innovative solutions, lead strategic initiatives, and manage projects aligned with business objectives. By leveraging strong operational and analytical skills, the team drives improvements that strengthen the overall value proposition and support Walmart’s commitment to delivering exceptional service and operational excellence.
The Senior Manager, On-trip Strategy & Operations will lead the Gig-Driver pickup and drop-off strategy, execution, and continuous improvement. This role owns the end-to-end on-trip experience, driving improvements in efficiency, quality, and driver satisfaction. Partnering across Product, Analytics, Operations, and Support, you will define the roadmap, scale solutions, and reduce defects across pickup and delivery workflows. This role is critical to ensuring a seamless and reliable driver experience that improves platform performance, reduces friction, and supports sustainable growth.

What you'll do...

• Strategy & Roadmap: Define and execute the pickup and drop-off strategy to improve efficiency, quality, and driver experience.
• Program Leadership: Lead cross-functional initiatives to address defects, improve workflows, and scale improvements.
• Team Leadership: Manage and develop a team, providing direction, prioritization, and coaching.
• Driver Experience Optimization: Identify friction points across journeys and implement solutions for improvement.
• Data, Insights & Performance Management: Leverage data, feedback, and support insights to identify trends, prioritize opportunities, and measure impact.
• Experimentation & Continuous Improvement: Drive testing and iteration to validate solutions and scale changes.
• Cross Functional Partnership: Collaborate with Product, Technology, and Operations to deliver scalable solutions.
• Business Case Development & Stakeholder Influence: Build business cases and drive leadership alignment.

What you'll bring...

• Bachelor’s degree and 6+ years of experience in strategy, operations, program management, or related roles.
• Proven end-to-end project management skills with the ability to lead complex, cross functional initiatives.
• Experience managing and developing high performing teams.
• Strong analytical skills with experience using data to identify issues, generate insights, and drive decisions.
• Experience working with Product, Technology, and Operations teams to design and implement scalable solutions.
• Demonstrated experience building business cases and influencing senior stakeholders.
• Strong communication and executive presentation skills.
• Experience in process improvement, operational excellence, and fast paced environments.
• Prior experience in the gig driver industry or similar marketplace-based platforms.
• Prior experience in last mile delivery.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.