Senior Analyst, Operations

Position Summary...

What you'll do...

Role summary:
As a Senior Analyst, Operations, you will play a critical role in driving operational excellence by supporting cross-functional initiatives, enabling continuous improvements, and delivering actionable insights. This position requires expertise in analyzing complex business requirements, interpreting data, and developing scalable solutions to enhance operations, reporting, and tools. You will collaborate with multiple teams to monitor performance, recommend improvements, and ensure alignment with organizational goals. Your analytical skills and strategic approach will support continuous improvement efforts, strengthen decision-making, and enable effective execution within a dynamic business environment. About the team: The Strategy and Operations team sits in Last Mile Delivery and supports the Incident Management program, a high-volume, high-impact operational pillar. Strat-Ops is responsible for driving clarity, alignment, and execution across Incident Management strategic initiatives, product development, and process optimization. Our mission is to enable seamless collaboration and deliver impactful outcomes that support Incident Management. What we do:

• Drive Strategic Alignment: Deliver actionable insights, define and track KPIs, and create frameworks that guide business decisions and performance.
• Enable Product Excellence: Lead Incident Management initiatives to ensure seamless product delivery and issue resolution – this includes driving 4iTB conversations, conducting requirements gathering, and managing BRDs/projects.
• Optimize Operational Processes: Build and maintain communications, SOPs, and KBs to support efficient workflows.  

What you'll do:

• Analyze operational data to identify trends, anomalies, risks, and improvement opportunities.
• Build and maintain dashboards, reports, and KPI frameworks for performance monitoring and executive visibility.
• Conduct root-cause and deep-dive analyses to diagnose issues and recommend data-driven solutions.
• Partner with stakeholders to translate business needs into analytical requirements, measurable outcomes, and actionable insights.
• Standardize metrics, reporting definitions, and data logic to improve consistency, accuracy, and trust in analytics.
• Collaborate with product, engineering, and business teams to enhance reporting automation, operational tools, and data accessibility.
• Communicate findings through clear visualizations and data storytelling while ensuring reporting quality, continuous improvement, compliance, and decision support.

What you'll bring:

• Proven experience in data, business, or operations analytics within fast-paced, complex environments.
• Advanced SQL and data querying skills, with the ability to analyze large datasets, uncover trends, identify root causes, and generate actionable insights.
• Proficiency in BI tools such as Tableau, Power BI, or Looker to build dashboards, reports, and performance measurement frameworks.
• Strong analytical mindset with experience in trend analysis, KPI development, root-cause analysis, data validation, and reporting automation.
• Ability to translate complex data into clear insights, visualizations, and recommendations that influence business and operational decisions.
• Strong cross-functional collaboration skills, with experience partnering with product, engineering, and business stakeholders while managing priorities, timelines, and delivery.
• Familiarity with AI-enabled tools and advanced analytical methods, along with strong communication and data storytelling skills for technical and non-technical audiences.

 
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $60,000.00 - $110,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field OR 2 years’ experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Business Administration, Engineering, Operations , or related field, Project Management Certification

Masters: Business Administration, Masters: Computer Engineering, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.