Specialist, Enterprise Business Services

Position Summary...

What you'll do...

Role summary:
The (USA) Specialist, Enterprise Business Services plays a critical role in supporting business areas by analyzing initiatives, interpreting data, and providing strategic recommendations aligned with organizational goals. This position ensures compliance with applicable laws and company policies while managing complex benefits inquiries and escalated customer service issues. The role involves coordinating technical equipment and system requests, maintaining security access, and delivering training materials. Collaborating across teams, the specialist drives continuous improvement, upholds integrity, and fosters effective communication to support operational excellence and a positive experience for associates and business partners.
About the team:
The Enterprise Business Services team supports business operations by delivering data analysis, ensuring regulatory compliance, and facilitating clear communication. Collaborating with management and partners, the team drives process improvements, enforces policy adherence, and executes key initiatives. Members provide administrative support, conduct quality control, and facilitate training to uphold high standards. The team emphasizes integrity, accountability, and continuous improvement, offering accurate insights and supporting compliance efforts. This professional environment fosters growth and collaboration, enabling the achievement of business objectives aligned with Walmart’s standards.
What you'll do:

• Support the development and implementation of business strategies by analyzing data and identifying trends aligned with organizational goals.
• Manage compliance with applicable laws, regulations, and company policies through monitoring, reporting, and executing action plans.
• Handle escalated customer service issues by providing technical support, benefits education, and resolving complex inquiries.
• Coordinate equipment, software, and network requests, ensuring timely fulfillment and system maintenance.
• Administer security access protocols, maintain confidentiality, and monitor remote access environments.
• Collaborate with stakeholders to prioritize tasks, communicate progress, and recommend process improvements.

What you'll bring:

• Proven experience in managing regulatory compliance with local, state, and federal laws and company policies.
• Strong skills in benefits administration, including resolving complex benefits inquiries and providing education.
• Ability to analyze data and translate findings into actionable business recommendations.
• Expertise in handling escalated customer service issues with professionalism and technical knowledge.
• Proficiency in managing security access and maintaining confidentiality of sensitive information.
• Effective collaboration and communication skills to build strong relationships with internal and external partners.
• Commitment to ethical standards, integrity, and continuous improvement in processes and systems.

 
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $19.00 - $35.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Benefits, Customer Service, Microsoft Office

Bachelors: Finance, Bachelors: Information Technology, Bachelors: Mathematics

Primary Location...

2914 Se I St, Bentonville, AR 72712-3148, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.