(USA) Senior Manager, Technology Operations

Position Summary...

What you'll do...

Walmart Marketplace is seeking a Senior Manager, Tech Ops – Seller Fulfilled Solutions (SFS) to lead high-impact, cross-functional initiatives that improve delivery speed, promise accuracy, and customer experience for seller-fulfilled items. In this role, you will be responsible for driving programs that increase the share of fast delivery experiences, enhance delivery reliability, and unlock conversion growth across the pre-purchase funnel. You will lead end-to-end program execution, from strategy and roadmap shaping to go-to-market and post-launch scaling, while partnering across Product, Engineering, Data Science, Seller Performance and Business teams. This role requires strong program management, analytical thinking, and the ability to influence across a highly matrixed organization. Team:
Walmart Marketplace is a fast-growing, strategic priority for Walmart, enabling third-party sellers to reach millions of customers on Walmart.com. Within Marketplace, the Seller Fulfilled Services (SFS) team operates a business where sellers manage their own inventory and fulfillment while Walmart owns the end-to-end customer experience. The team focuses on improving delivery speed and reliability by driving adoption of platform capabilities such as Simplified Shipping Settings (SSS), enabling faster fulfillment options, and optimizing delivery promise systems. More about Walmart Marketplace: https://marketplace.walmart.com/ What you'll do:
As a Senior Manager, Tech Ops you will: • Lead and execute end-to-end speed-focused programs, including initiatives such as Simplified Shipping Settings (SSS), expedited shipping, and same-day delivery
• Define and drive program strategy, roadmap, and execution, including go-to-market planning and post-launch optimization
• Partner cross-functionally with Product, Engineering, Data Science, Seller Ops, and Business teams to deliver measurable improvements in delivery speed and customer experience
• Drive initiatives to increase the penetration of fast delivery promises and improve promise accuracy
• Collaborate with Promise Optimization teams to enhance delivery promise generation using data-driven and ML-based models • Influence seller behavior and adoption through scalable solutions that simplify shipping configuration and improve fulfillment performance
• Establish success metrics, monitor performance, and use data to identify opportunities for continuous improvement
• Operate as a horizontal program leader, aligning stakeholders and driving execution across multiple teams and priorities What you'll bring:
• Bachelor’s degree with 8+ years of experience or Master’s degree with 5+ years experience in program management, ecommerce, operations, or technology
• Demonstrated experience leading large-scale, cross-functional programs with measurable business impact
• Strong analytical and problem-solving skills with a data-driven approach to decision-making
• Ability to operate effectively in a fast-paced, ambiguous environment
• Experience working closely with Product, Engineering, Analytics, and Data Science teams
• Strong stakeholder management and influencing skills across all levels of the organization
• Excellent written and verbal communication skills Preferred Qualifications:
• Experience in ecommerce or two-sided marketplaces.
• Background in shipping, logistics, fulfillment, or delivery promise systems
• Familiarity with platform-driven shipping solutions such as Simplified Shipping Settings (SSS)
• Experience driving speed, fulfillment, or customer experience optimization initiatives
• MBA or equivalent advanced degree preferred
• Proven ability to drive programs from concept through launch and scale in a matrixed organization At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-09401: The annual salary range for this position is $90,000.00 - $180,000.00
Bellevue, Washington US-11663: The annual salary range for this position is $108,000.00 - $216,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Masters: Business Administration, Masters: Information Systems, Masters: Statistics

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.