Senior Manager, Operations - Workforce Intelligence

Position Summary...

What you'll do...

About the role We’re looking for a Senior Manager, Operations – Workforce Intelligence to help shape how labor is generated, allocated, and optimized across Walmart stores. In this role, you’ll lead the design and governance of labor generation business rules, partner across Operations and HR, and use data and financial insights to ensure stores are staffed effectively balancing customer needs, associate experience, and budget targets. What you’ll do

• Own labor generation design & allocation: Develop and maintain labor generation guidance and business rules that support multiple store departments.
• Drive long-term workforce strategy: Align labor allocation to company goals, operational needs, and budget constraints.
• Translate business needs into plans: Analyze objectives, customer needs, costs, and forecasts; build and communicate strategies that improve outcomes.
• Manage labor financial performance: Support labor budget allocation, track labor cost and productivity metrics, and recommend adjustments to meet targets.
• Improve workforce management processes: Identify opportunities to increase efficiency and/or improve associate satisfaction through better scheduling and labor practices.
• Stay ahead of trends & technology: Monitor emerging tools and best practices in scheduling, labor analytics, and workforce planning.
• Ensure compliance & mitigate risk: Help ensure labor practices comply with applicable labor laws and agreements; proactively address labor shortages, imbalances, and compliance risks.
• Support engagement & retention: Monitor engagement signals tied to scheduling/allocation and help improve morale and retention.

What you’ll bring

• Strong working knowledge of labor management practices, including forecasting, scheduling, budgeting, and task management systems.
• Ability to translate business objectives, operational needs, and store-level data into clear system requirements and scalable business rules.
• Strong analytical skills and advanced Excel capabilities (data analysis, modeling, and data manipulation).
• Familiarity with Industrial Engineering concepts (labor standards, MOST, time studies) and how they inform labor generation and productivity.
• Experience using business intelligence/analytics tools to monitor labor productivity, efficiency trends, and to recommend adjustments.
• Demonstrated ability to influence cross-functional partners and support change adoption across Operations, HR, and other stakeholders.
• A continuous improvement mindset with a track record of driving process efficiency and/or improving associate experience (e.g., scheduling, work-life balance).
• Strong judgment and commitment to integrity, ethics, and compliance, including awareness of labor law considerations and risk mitigation.

You’ll be successful here if you:

• Collaborate and influence across functions with clear, positive communication
• Think strategically using data, analytics, and customer insights
• Lead with curiosity, resilience, and a continuous improvement mindset
• Model servant leadership and champion Walmart’s culture, values, and integrity

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.