Position Summary...

The Senior Director of Claims Operations sets the vision and drives transformational strategy for Walmart’s Claims Operations, benchmarking against top TPAs and insurers to deliver best-in-class practices. This leader excels in function specialization, financial improvement, and change management, collaborating with stakeholders across Walmart, Sam’s Club, and core business areas. This role leads advanced process implementation, ensures compliance, and leverages analytics to optimize the claims lifecycle.


About Walmart Claim Services Team

Walmart Claims Services (WCS) is dedicated to delivering efficient, accurate, and customer-focused claims management across the enterprise. The organization is responsible for overseeing the end-to-end claims process, ensuring timely resolution and compliance with all regulatory requirements. WCS partners closely with internal teams and external stakeholders to drive operational excellence, mitigate risk, and support Walmart’s commitment to integrity and service.

What you'll do...

• Leads all support functions for Leave of Absence (LB), Specialty, and Workers' Compensation (WC) claims.
• Defines and implements best-in-class Standard Operating Procedures (SOPs) for claims processes.
• Oversees training, associate quality, vendor quality, and ensure compliance across all support functions.
• Drives continuous improvement in operational excellence and service delivery for claims management.

Through its focus on operational excellence, continuous improvement, and customer service, Walmart Claims Services supports the company’s mission to create value and trust for all stakeholders. What you'll bring:

• The ideal candidate has 5 years’ experience in claim operations leadership at major insurer or TPA
• Lead an enterprise Claims Operations strategy, benchmarked against top TPAs/insurers to modernize best practices
• Drives financial improvement through severity reduction, leakage control, and vendor performance management
• Executes large-scale change management and process redesign across complex, multi-business environments
• Ensures compliance, governance, and audit readiness across the claims lifecycle
• Uses analytics to improve cycle time, outcomes, and operational efficiency

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required by employees assigned to this job. The full Job Description can be made available as part of the hiring process. Your Career Journey at Walmart At Walmart, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us as recruiters: We’ll reach out via verified LinkedIn profiles or emails ending in "@walmart.com.” or “@samsclub.com”. All job opportunities and applications are hosted on our official careers site: http://careers.walmart.com. There is no cost or payment required to apply or be considered for a position.

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity. Thank you for exploring opportunities at Walmart! At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $130,000.00 - $260,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree or related area and 4 years’ experience in insurance claims or related area.
Option 2: 6 years’ experience in insurance claims or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Customer Service

Primary Location...

905 Customer Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.