Position Summary...

The Seller Education team is seeking an experienced creative manager and strategist to manage Walmart Marketplace’s robust knowledge base site, known as Marketplace Learn. Marketplace Learn is the primary website that empowers third-party sellers with the knowledge and resources they need to be successful on Walmart Marketplace.

What you'll do...

The ideal candidate will be a talented leader who is passionate about delivering excellent editorial-style content. You will lead a small team of agency copywriters to produce and sustain instructional, engaging, and impactful materials. Reporting directly to the Senior Manager of Seller Education, you will play a key role in shaping and executing the strategic vision for Marketplace Learn. This includes ensuring alignment with business objectives, tracking success metrics, and analyzing results to continuously enhance program effectiveness and drive more impactful learning experiences. You’ll make an impact by:

• Leading strategic direction and planning: Collaborate with the Senior Manager of Seller Education to define Marketplace Learn’s strategy and vision for future learning experiences. Build cross-functional partnerships with product, engineering, analytics and subject matter experts to identify knowledge gaps and ensure learning solutions meet real needs.
• Coaching a team of content creators: Manage and mentor a team of copywriters. Oversee content production and execution to deliver best-in-class content.  Set design standards, style guides and templates to ensure consistency in voice and tone.
• Operating with excellence: Establish scalable and repeatable processes for the creation and maintenance of training materials. Partner with the Marketing Ops Manager to manage the intake process and project prioritization. Regularly audit existing materials to ensure all information is current and aligned with product launches, updates and other stakeholder feedback. 
• Continuously improving and innovating: Define clear success metrics for learning programs and leverage analytics, data insights, and seller feedback loops to refine strategies, optimize content performance, and drive measurable impact. Proactively stay ahead of emerging trends in learning technologies, recommending and implementing cutting-edge tools and approaches to enhance engagement and effectiveness.

Minimum Qualifications

• Bachelor’s degree in English communications, writing, marketing or related field.
• 10+ years of copywriting experience, preferably in technology, education or eCommerce settings 
• 2+ years of managerial experience including vendor management
• 1+ years of content strategy experience

Preferred Qualifications:

• Excellent communication skills – both verbal and written 
• Highly skilled in editing and proofreading a wide range of editorial content
• Proficient with Microsoft Office suite
• Experience with project management tools like Airtable
• Familiarity with content management systems (CMS) like Contentstack
• Comfortable using analytical tools like Tableau, Mixpanel, Looker

You’ll sweep us off our feet if:

• You’re a strategist, a visionary, and a writer at heart  
• You’re highly organized and capable of managing multiple projects and deadlines without compromise in an often ambiguous and fluid environment 
• You maintain high expectations for quality and ensure that all contributors meet established goals and benchmarks
• You’re a self-starter who learns quickly and leverages new digital tools, platforms, and solutions to enhance your work
• You’re energized by challenges and ready to contribute at the scale of a Fortune 1 company

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-30008: The annual salary range for this position is $80,000.00 - $155,000.00
Bellevue, Washington US-11663 | Hoboken, New Jersey US-10649: The annual salary range for this position is $96,000.00 - $186,000.00
San Bruno, California US-08848: The annual salary range for this position is $104,000.00 - $202,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Design, Marketing, Creative Writing, Advertising, Fine Arts, or related field and 1 year's experience in interactive design, editorial content management, or related field OR 3 years' experience in interactive design, editorial content management, or related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Content Management Systems, Managing interactive projects in an online creative or related digital field, Working for or with creative agencies, Working with Design Software (For example, Adobe Creative Suite), including proficiency in advanced functions (For example, multi-layer masking and compositing)

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.