Position Summary...

Are you passionate about driving enterprise-wide impact through strategic execution? Do you thrive in environments where cross-functional collaboration, operational discipline, and Associate and customer-centric innovation intersect? If so, we want you on our Transformation team!

The Senior Manager, Business Strategy, you’ll be the strategic program integrator who ensures that every strategic initiative entering the Customer Engagement Services (CES) pipeline are aligned with our most critical business priorities. You'll lead programs affecting Operations, Product, Technology, Data & Analytics, VOX, and CX, ensuring smooth delivery and driving our transformation agenda forward.

About Customer Engagement Services (CES) at Walmart.

We are a People Led, Tech Powered team focused on streamlining processes and enhancing customer and associate experiences through technology. Strategic Planning & Transformation (SPT) delivers scalable, human-centered care, building trust and creating impact across interactions. Our goal is to transform care using technology, empathy, and operational excellence, with proactive support and defect resolution enabled by GenAI and automation.

The Senior Manager, Business Strategy, reports directly to the Director, Business Strategy with a mission to create effortless experiences that reduce friction, optimize cost to serve, and elevate satisfaction - you align strategy, governance, and execution to deliver measurable outcomes, accelerate innovation, and ensure every interaction reflects Walmart’s values.

What you'll do...

• Strategic planning: Define strategic objectives, develop integrated roadmaps with clear milestones and KPIs, and ensure alignment with AOP and LRP goals.
• Drive Program Execution: Coordinate cross-functional teams to deliver high-impact programs with transparency, accountability, and agility.
• Enable Strategic Visibility: Provide leadership with real-time insights into program health, risks, and performance metrics.
• Risk and Issue Management: Proactively identify and mitigate risks, resolve cross-functional issues, and clear roadblocks to ensure program success.
• Stakeholder Management: Act as a strategic advisor to senior leadership and facilitate collaboration, communication, and decision-making across internal teams and external stakeholders.

What you’ll bring:

• Proven experience in program or portfolio management, ideally in a large, matrixed organization.
• Strong strategic thinking and operational execution skills.
• Strong business and financial acumen.,.
• Ability to influence across levels and functions.
• Familiarity with Lean/Six Sigma, change management, or enterprise planning tools
• Experience leading large cross-functional teams.
• Bachelor’s degree, Business, Program Management, or related field and 5 years’ experience in Business Operations, Project Management, Program Management, Supply Chain or Procurement, or related area
• Excellent customer service and the ability to motivate and lead a team.

Why You’ll Love It Here You’ll join a high-impact team that’s redefining how CES delivers value. You’ll work alongside passionate leaders who believe in transparency, innovation, and empowering associates to do their best work. And you’ll have the opportunity to shape the future of customer engagement at scale. The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 4 years’ experience in retail merchandising, operations management, or related area OR 6 years’ experience in retail merchandising, operations management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading cross-functional teams, Supervisory experience

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.