Position Summary...

If you’re thinking ‘scale’, think bigger and don’t stop there. At Walmart eCommerce, we don’t just innovate, we enable transformations across stores and different channels for the Walmart experience. Walmart serves 260 million customers a week, 11,695 stores, under 59 banners in 28 countries and e-commerce websites in 11 countries.

By bringing together online, mobile, and social with our thousands of stores around the world, Walmart is creating a seamless experience for customers to shop in the way that’s most convenient for them—anytime and anywhere. When you combine our unmatched assets in retail with our commitment to building best-in-class eCommerce capabilities, we’re positioned to serve customers in ways no one else can. At Walmart, our business and technology teams collaborate to drive technology that’s creating billions of better customer experiences for the world’s largest global retailer. If you’re inspired by the opportunity to solve hard problems at scale and make a difference for our customers, join us.

The Sam’s Club Membership & Loyalty team is responsible for accelerating member value, deepening engagement, and driving long-term retention. We build products and experiences that become the backbone of how members join, participate, and stay with Sam’s.

As a Staff Product Manager for Loyalty, you will shape the next generation of Sam’s Club’s member loyalty ecosystem grounded in member insights, 3P partnerships, data science and a strong product strategy mindset.

Our ideal candidate is a customer-centric, design focused, fluent in analytics, energetic, self-motivated individual focused on solving customer problems. The candidate has a strong sense of product ownership and commitment to growth coupled with a strong passion for technology and innovation. The candidate is an excellent communicator and builds strong cross-functional relationships, internally and externally. The candidate is results-oriented and demonstrates a strong bias for action.

What you'll do...

Responsibilities You'll make an impact by...

• Define and own the multi-year loyalty roadmap, covering rewards, program evolution, partner ecosystem expansion, share-of-wallet growth, and engagement/retention loops.
• Develop and champion a world-class product vision and strategy by leveraging domain expertise, market insights, internal/external best practices, and strong business cases.
• Partner closely with engineering, data science, CRM/MarTech, operations, marketing, design, and research to deliver best-in-class, scalable, multi-channel loyalty experiences validated through experimentation and user insights.
• Translate strategy into a clear product roadmap, driving prioritization aligned to business goals, defining rollout plans, managing risks, and turning insights into actionable initiatives.
• Lead execution in an agile environment, writing product requirements grounded in user needs and business objectives, and ensuring high-quality delivery with engineering teams.
• Define and monitor KPIs across engagement, retention, NPS, LTV, and other loyalty success metrics, establishing mechanisms to track and optimize impact.
• Navigate ambiguity and complexity to drive clarity, alignment, and forward progress across cross-functional teams.
• Demonstrate strong strategic and analytical thinking, using quantitative analysis and sound judgment to inform decisions and product direction.
• Evangelize loyalty thinking across the organization, influencing senior leaders and partner teams while serving as a thought leader on loyalty trends, competitive dynamics, and emerging technologies (e.g., gamification, identity, digital wallets, omnichannel benefits).
• Communicate effectively, using strong written and verbal communication skills to influence internal and external stakeholders.

You'll sweep us off our feet if...

• You like digging into data and doing some analysis
• You're excited about solving complex challenges
• You're user-centric in spirit and in execution
• You're comfortable influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly
• You have a test and learn mentality and an agile way of working to improve your team's products

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage

-Financial benefits include 401(k), stock purchase and company-paid life insurance

-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.
San Bruno, California US-08848: The annual salary range for this position is $143,000.00 - $286,000.00
Bentonville, Arkansas US-09930: The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in computer science, engineering, or related area and 7 years’ experience in product management. Option 2: 9 years’ experience in product management or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in Computer Science, Engineering, Business Administration, or related area and 6 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.