Senior Manager, Operations - Creative Content (Last Mile Delivery)
702 Sw 8th St
Bentonville, AR 72712-6209
Bentonville, AR 72712-6209
R-2377196
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$90,000 - $180,000/yr
Regular/
Salaried
Position Summary...
As part of the Last Mile Delivery (LMD) organization, the Driver Content, Communications & Engagement Team creates meaningful touchpoints designed to raise awareness, educate, and engage our gig-driver community on the Spark Driver App. The Creative Content workstream shapes how gig drivers experience the app—from onboarding through their 100th trip and beyond—translating complex features into intuitive, visually engaging experiences that build trust, reduce support contacts, and foster long-term loyalty.We’re seeking a visionary and strategic leader to define and execute the creative vision for driver-facing content and multimedia storytelling. This role blends strategic leadership with hands-on creative direction, ensuring every project is visually stunning, purposeful, and aligned with business goals. You will lead a multidisciplinary team to design dynamic, journey-based experiences that improve adoption, retention, and engagement—while pushing the boundaries of video, animation, 2D/3D motion graphics, and interactive content.
What you'll do...
Lead Creative Strategy & Direction
- Develop and implement a cohesive content strategy for in-app experiences, marketing assets, and educational modules.
- Champion innovative storytelling through video, motion design, UI visuals, and live-action content.
- Oversee concept development, storyboarding, and execution for multimedia projects across marketing, product, and brand campaigns.
- Leverage AI tools to accelerate workflows and deliver personalized, high-quality content at scale.
Own Content Impact
- Translate business goals into creative strategies that optimize conversion and reduce churn.
- Partner with product, marketing, and support teams to embed content touchpoints across the driver lifecycle.
- Maintain high creative standards and ensure brand guidelines are upheld across all content formats.
Manage & Inspire
- Lead and mentor a team of visual designers, animators, and video producers.
- Prioritize projects and allocate resources to align with key business objectives.
- Stay ahead of emerging design, animation, and motion graphics trends, integrating fresh ideas into the team’s work.
Drive Operational Excellence
- Implement workflows that ensure consistency, compliance, and speed to market.
- Collaborate with analytics and engineering to measure content effectiveness and iterate based on insights.
- Manage timelines, resources, and budgets to deliver projects on time and within scope.
Lead Strategic Initiatives
- Oversee major projects such as website redesigns, app rebranding, and acquisition funnel optimization.
- Drive evergreen content updates and intuitive in-app flow improvements.
What You’ll Bring :
- 7+ years in creative content production, with proven experience in video, animation, 2D/3D motion graphics—preferably in technology or gig-economy environments; 3+ years in people management.
- Strong portfolio showcasing creative direction and execution across multiple media formats.
- Deep understanding of user-centered design, visual storytelling principles, and industry-standard tools.
- Exceptional communication, presentation, and storytelling skills.
- Ability to balance creative vision with operational rigor and data-driven decision-making.
- Passion for creating intuitive, emotionally resonant experiences that empower audiences.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leadership of cross-functional task forces or projectsMasters, Masters: Operations ManagementProject Management - Project Management Professional - CertificationPrimary Location...
702 Sw 8Th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Benefits you’ll enjoy
Discount Card
Get 10% off
Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
Live Better U
100% covered
Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
Walmart Academy
Grow your skills
Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
Financial perks
Enjoy 401(k) matching and stock purchase plans.
Paid time off
Take a break as needed for vacation, sick leave, holidays, parental leave, and more
Comprehensive health benefits
Medical, dental, vision, and wellness programs for you and your family
Wellbeing programs
Access mental health resources and assistance programs for life’s challenges
Career growth opportunities
Training, leadership programs, and clear paths to advance.
Life at Walmart
Imagine a workplace surrounded by innovation.
At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.
Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.
With amenities like on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal—it’s a reality.
Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.
Join us at Walmart and grow your career alongside a community that feels like home.
This isn’t just a workplace—it’s a destination for leaders eager to make a difference.
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