(USA) Senior Manager, Member Relationship Management Strategy
2101 Se Simple Savings Dr
Bentonville, AR 72712-4304
Bentonville, AR 72712-4304
R-2372538
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$90,000 - $180,000/yr
Regular/
Salaried
Position Summary...
The Senior Manager, Membership Strategy & Innovation plays a pivotal role in advancing Sam’s Club’s long-term membership strategy. You will place the member at the heart of decision-making, partner closely with teams across the business, and use insights to define opportunities, frame ambiguous challenges, guide strategic priorities, and craft leadership-ready narratives that influence decisions shaping the future of our membership program.About the team?
The Membership team sits at the heart of Sam’s Club, and we’re the team that wakes up every day asking, “How can we make membership even better?” We dive into member data, explore trends, and develop bold ideas that come to life through close collaboration with partners across the business. We’re a fast-moving, highly collaborative team focused on initiatives that surprise and delight our members while driving acquisition, retention, and long-term loyalty.
What you'll do...
As a Senior Manager on the Membership Strategy & Innovation team, you will play a critical role in shaping the future of our membership. You’ll be a passionate advocate for our members, using your analytical and storytelling skills to uncover insights and drive strategy forward.
- Uncover growth opportunities by analyzing member data, behavioral patterns, and market shifts — translating insights into actionable strategies that influence membership performance.
- Develop business cases and financial models to evaluate strategic concepts and prioritize investment decisions, ensuring recommendations are grounded in strong analytical rigor.
- Bring structure to ambiguity, using strategic frameworks and problem-solving methods to clarify complex challenges and guide teams toward aligned solutions.
- Build measurement frameworks and reporting mechanisms that track membership initiatives, ensuring KPIs, benchmarks, and insights drive continuous improvement and informed decision-making.
- Lead cross-functional collaboration, partnering with Data & Analytics, Finance, Marketing, Product, and other teams to gather insights, align on objectives, and execute strategic initiatives with clarity and precision.
- Craft compelling deliverables, preparing clear, concise, and visually polished presentations and narratives for leadership that distill complex analyses into actionable recommendations.
- Champion member-centricity by embedding the member perspective in strategic planning and ensuring that initiatives deliver meaningful value and experience improvements.
- Uphold meticulous attention to detail, ensuring analytical outputs, deliverables, and strategic recommendations are accurate, complete, and thoughtfully constructed.
What you'll bring...
- 5–7+ years of experience in corporate strategy, business analysis, consulting, or a related analytical field.
- Strong financial, analytical, and modeling skills, with the ability to work with large datasets and extract meaningful insights that inform strategic recommendations for senior leadership.
- Storytelling skills, including experience building leadership-ready slide decks and white papers, that highlight implications, trade-offs, and recommended next steps.
- Curiosity and a passion for understanding member behavior and improving the member experience.
- Excellent collaboration skills and the ability to build strong, trusting relationships across teams.
- A proactive, self-starter mindset with comfort navigating ambiguity and solving complex problems.
- A strong sense of ownership and pride in your work, paired with exceptional attention to detail and a commitment to delivering high-quality results.
- Alignment with Walmart values — Service to the Customer, Respect for the Individual, Strive for Excellence, and Act with Integrity.
You'll sweep us off our feet if…
- You have experience with membership-based business models, loyalty programs, or subscription services.
-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Master's degree in Business Administration or related field and 3 years' experience in customer relationship management (CRM), marketing, or a related field OR Bachelor’s degree in Business, Marketing, or related field and 5 years' experience in customer relationship management (CRM), marketing, or related field OR 8 years' experience in customer relationship management (CRM), marketing, or related field.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Relationship Management (CRM) Analytics, Customer Service, Data Analysis and Insights, Managing Agency Relationships, Marketing, Project Management, Supervising Associates, Working in a large corporate environment, agency, or headquartersMasters: Business AdministrationPrimary Location...
2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Explore our benefits
Discount Card
Get 10% off
Sam's Club associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
Live Better U
100% covered
Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
Clear Pathways
Grow your skills
Sam’s Club has invested in the next generation of talent through in-house training programs and community-based organizations that cultivate opportunities for everyone.
Financial perks
Enjoy 401(k) matching and stock purchase plans.
Paid time off
Take a break as needed for vacation, sick leave, holidays, parental leave, and more
Comprehensive health benefits
Medical, dental, vision, and wellness programs for you and your family
Wellbeing programs
Access mental health resources and assistance programs for life’s challenges
Career growth opportunities
Training, leadership programs, and clear paths to advance.
That’s just the beginning. We offer more perks specific
to your work location and role.
Life at Sam’s club
At Sam’s Club, we’re dedicated to creating dynamic workplace where your ideas, background, and experiences are valued.
Our associates are at the heart of everything we do, driving meaningful connections with the communities we serve and delivering exceptional value to our members.
From our commitment to promoting from within to offering opportunities that help you grow your career; Sam’s Club is a place where your potential is nurtured.
Excited to be part of our journey? Apply now and start making your mark with Sam’s Club!
From our commitment to promoting from within to offering opportunities that help you grow your career; Sam’s Club is a place where your potential is nurtured. As part of our team, you’ll play a role in shaping exceptional experiences for our members in an environment where you can thrive and make a difference.
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