Manager, Operations-Mission Control & Platform Insights
802 Respect Dr
Bentonville, AR 72716-0000
Bentonville, AR 72716-0000
R-2358805
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$70,000 - $130,000/yr
Regular/
Salaried
Position Summary...
Join the Platform Stability team, the Spark Driver platform’s frontline defense against friction and disruption. Our mission is to monitor platform health in real time, flag emerging issues, and empower the business to act before users ever feel an impact. Within this group, the Mission Control team operates as the nerve center for incident intelligence—proactively triaging signals, issuing real-time alerts, and driving system-level mitigation.Mission Control is where data meets action. Whether it’s identifying fraud rings or building dashboards to prevent outages, our team is dedicated to making the platform safer, smarter, and more stable. We transform raw data into strategic interventions, ensuring the Spark Driver platform remains resilient and trustworthy. If you thrive at the intersection of operational excellence and technical problem-solving, you’ll find a home here—working alongside experts who are passionate about proactive monitoring, fraud detection, and continuous improvement.
What you'll do...
- Develop and own Mission control dashboards that power proactive detection across platform experience, driver behavior, and driver support contact data.
- Identify fraud signals within platform usage – that mission control can detect or build towards detecting – flagging indicators of organized behavior, user account compromise, and pattern manipulation.
- Mentor and grow ICs or early-career specialists in operational analytics or defect triage.
- Collaborate in root cause analysis of upstream defects using a blend of signals and ecosystem analytics.
- Partner Cross-functionally to improve issue triage velocity and resolution accuracy- supporting a >25% improvement in time-to-diagnosis.
- Work with the CXM team to scale AI-powered capabilities that enable future state monitoring, anomaly, and defect detection.
- Leverage modern AI-powered tools to enhance the efficiency and impact of analytical solutions.
What you’ll bring:
- 5+ years of experience in operations, platform risk, or fraud analytics and/or operational analytics roles.
- Proficiency in Operational Data Management, experience managing dashboards and real-time signal pipelines that inform decision making across product or production support teams.
- Extensive experience with business intelligence platforms (Looker, Tableau, Power BI).
- Proficiency in SQL and strong skills in Python or other statistical tools (R, SPSS, Stata).
- Experience with data pipeline development, ETL processes, and workflow management tools (e.g. Apache Airflow).
- Experience leading teams, or programs that monitor system health, user signals, or support indicators to detect and intervene early.
- Strong investigative mindset with a bias for action, with the ability to surface unknown and proactively trace root causes across disparate signals.
- A builder’s mindset – Deep familiarity with contact type data, fraud flagging systems and processes, or gig-platform operational exposure strongly preferred.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Supervising AssociatesMasters: EconomicsProject Management - Project Management Professional - CertificationPrimary Location...
802 Respect Dr, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Benefits you’ll enjoy
Discount Card
Get 10% off
Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
Live Better U
100% covered
Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
Walmart Academy
Grow your skills
Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
Financial perks
Enjoy 401(k) matching and stock purchase plans.
Paid time off
Take a break as needed for vacation, sick leave, holidays, parental leave, and more
Comprehensive health benefits
Medical, dental, vision, and wellness programs for you and your family
Wellbeing programs
Access mental health resources and assistance programs for life’s challenges
Career growth opportunities
Training, leadership programs, and clear paths to advance.
Life at Walmart
Imagine a workplace surrounded by innovation.
At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.
Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.
With amenities like on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal—it’s a reality.
Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.
Join us at Walmart and grow your career alongside a community that feels like home.
This isn’t just a workplace—it’s a destination for leaders eager to make a difference.
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