Position Summary...

The Director, Operations –Omni Returns, Ecommerce Returns is a transformative strategic leader responsible for driving the transformation of the returns experience within the ecommerce pillar. This role will be leading the development and execution of innovative, customer-centric returns strategies that enhance the digital customer journey, optimize operational efficiency, and align with the organization’s broader goals. The Director will collaborate closely with cross-functional teams to deliver seamless omnichannel returns solutions, leveraging data and industry insights to ensure best-in-class ecommerce returns operations.

What you'll do...

• Lead the strategic planning and execution of ecommerce-focused initiatives to transform the returns experience, prioritizing digital customer satisfaction, operational excellence, and cost optimization.

• Oversee the design and implementation of ecommerce returns programs and policies, ensuring a frictionless, omnichannel customer experience while driving return-related cost reductions.

• Partner with technology, product, and operations teams to develop and deploy innovative digital solutions that streamline the returns process across all ecommerce channels.

• Analyze ecommerce data, customer feedback, and industry trends to identify opportunities for continuous improvement and innovation in returns operations.

• Benchmark ecommerce returns performance against industry standards and implement best practices to maintain a competitive edge.

• Lead large-scale, cross-functional projects focused on ecommerce returns transformation, ensuring timely delivery and measurable business impact.

• Build and nurture partnerships with key internal and external stakeholders to drive alignment and support for ecommerce transformation initiatives.

• Foster a culture of integrity, ethics, and continuous learning within the ecommerce operations team.

What You'll Bring:

• Extensive progressive leadership experience in ecommerce operations, retail returns, or supply chain transformation.

• Demonstrated success in leading ecommerce initiatives that improve digital customer experience and reduce operational costs.

• Strong analytical and data-driven decision-making skills, with a focus on ecommerce metrics and KPIs.

• Proven ability to innovate and drive change in a fast-paced, digital-first environment.

• Excellent communication, collaboration, and stakeholder management abilities.

• Experience leading cross-functional teams and managing large-scale ecommerce projects.

• Commitment to fostering a culture of integrity, ethics, and continuous improvement.

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. Benefits & Perks: Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas, and opinions – while fostering a culture of belonging and awareness. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area. 3 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Working on cross-functional teams or projects

Masters: Business Administration

Project Management - Project Management Professional - Certification

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.