Director, Software Engineering
680 W California Ave
Sunnyvale, CA 94086-4834
Sunnyvale, CA 94086-4834
R-2331738
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$169,000 - $338,000/yr
Regular/
Salaried
Position Summary...
What you'll do...
Walmart is a multi-national, people-led, tech-powered omnichannel retailer with over 2.2 million associates. At CCaaS Platform, we’re at the forefront of designing and deploying Walmart’s next-generation Contact Center as a Service (CCaaS) platform. Our mission is to support all business functions while leveraging state-of-the-art AI and GenAI capabilities to enhance agent experience and productivity, empower customers with self-service options, and reduce average handle time in client-agent interactions.
We are seeking a hands-on highly skilled and experienced Director of Software Engineer to join our team. In this people leadership role, you will report directly to the Sr. Director of Engineering and GenAI. You will be responsible for leading a talented team of Sr. Managers, Software Engineers and Data Scientists developing the multi-tenant Contact Center Platform and the innovative Machine Learning and Generative AI systems, as well as architecting enterprise-grade microservices, and pipelines.
What you'll do:
As a director, you will be instrumental in defining the technical vision and architecture of systems, ensuring they meet performance, security, and scalability requirements. You will collaborate with cross-functional teams, guide engineering efforts, and lead the adoption of cutting-edge technologies to build reliable, high-quality platform software solutions. You will own attracting, developing, and growing top engineering talent while fostering a culture of innovation and high performance.
- Build, develop and guide high-performing talent. Define a long-term talent strategy cutting across technology. Provide supervision, mentoring and development opportunities for the team who report into you.
- Provide guidance in applying the right architectural pattern for the modernization of the applications by analyzing the gaps between existing architecture and new business requirements
- Drive automation using more adoption and CI/CD maturity
- Drive implementation of telemetry features based on the domain requirements to improve the overall operational excellence of the application
- Technical leadership in building a complex microservices based platform or product that are highly reliable, and scalable
- Drive technical impact analysis, conduct RCAs with corrective actions for both short; long term fixes and prevent them from reoccurring
- Operating with excellence Set an example in managing to KPIs, delivering excellence, presenting at all levels, and developing yourself and others
- Analyze system performance impacting the complete product for non-functional requirements like reliability, operability, performance efficiency and security
- Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent
- Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 15+ years’ experience in software engineering or related area.
- Deep working knowledge of all aspects of Cloud native distributed system development: Azure/ GCP/ WCNP preferred
- Experience working with micro-services architecture and distributed systems.
- Experience managing software development engineers, leaders, architects and leading engineering projects, guiding engineering teams on engineering excellence; solid system design
- Experience partnering with cross-functional project development and in collaborating with other scrum teams, QA, Release Management, Program Management, and TechOps
- Proven experience in the design, development, and scaling of software platforms for large user bases, focusing on modularity and extensibility.
- Platform-focused decision-making, balancing technical and business needs in fast-paced, complex environments to ensure performance and scalability.
- Experience collaborating with geographically distributed teams to align on platform goals.
- Strong business acumen, integrating technical vision with strategic business insights.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $169,000.00 - $338,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 6 years’ experience in software engineering or related area.Option 2: 8 years’ experience in software engineering or related area.
3 years' supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Primary Location...
680 West California Avenue, Sunnyvale, CA 94086-4834, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Benefits you’ll enjoy
Discount Card
Get 10% off
Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
Live Better U
100% covered
Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
Walmart Academy
Grow your skills
Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
Financial perks
Enjoy 401(k) matching and stock purchase plans.
Paid time off
Take a break as needed for vacation, sick leave, holidays, parental leave, and more
Comprehensive health benefits
Medical, dental, vision, and wellness programs for you and your family
Wellbeing programs
Access mental health resources and assistance programs for life’s challenges
Career growth opportunities
Training, leadership programs, and clear paths to advance.
Life at Walmart
Imagine a workplace surrounded by innovation.
At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.
Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.
With amenities like on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal—it’s a reality.
Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.
Join us at Walmart and grow your career alongside a community that feels like home.
This isn’t just a workplace—it’s a destination for leaders eager to make a difference.
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