Senior Director, UX Design
2101 Se Simple Savings Dr
Bentonville, AR 72712-4304
Bentonville, AR 72712-4304
R-2267672
Loading map...
$160,000 - $320,000/yr
Regular/
Salaried
Position Summary...
Our mission at Sam’s Club is to bring our members the merchandise they want most—combining quality, desirability, and unmatched value.As the Senior Director of Experience Strategy for Merchandising, Replenishment, and Product Development, you will spearhead the strategic transformation of how home office associates engage with the tools, processes, and workflows that power Sam’s Club’s merchandising and replenishment operations.
You will lead a team of Directors who guide cross-functional Experience Squads (business, product, engineering, and experience strategy), ensuring their work is aligned to a unified, future-focused vision.
Your success will be defined by your ability to:
Embed a transformational vision at the intersection of business strategy and associate needs.
Translate high-stakes design thinking into actionable business strategy.
Align multiple squads around a cohesive, long-term experience direction.
Deliver measurable improvements in efficiency, adoption, and associate satisfaction.
This role is a critical driver of Sam’s Club’s membership-driven advantage, ensuring that the operational backbone of merchandising evolves to meet the scale, speed, and innovation our members expect.
What you'll do...
What You’ll Do
Define and Deliver Experience Strategy
- Within your first 90 days, establish a replenishment and merchandising experience strategy for home office associates that is aligned with Sam’s Club’s broader member and associate goals.
- Within 12 months, demonstrate measurable improvements in associate efficiency, tool adoption, or satisfaction based on this strategy.
Lead Through Directors and Squads
- Manage and coach a team of Directors of Experience Strategy, ensuring each squad (business, product, engineering, experience strategists) is aligned to the overall strategy.
- Within the first year, ensure all squads are delivering validated solutions that address high-priority goals.
Drive Innovation Through Design Thinking
- Facilitate strategic workshops with senior leaders and ensure squads are applying design thinking rituals in their initiatives.
- By year one, key innovative solutions tested with associates improve replenishment accuracy, product placement, or decision-making speed.
Integrate Research Into Strategic Roadmaps
- Oversee research priorities across squads and translate findings into actionable strategies.
- Within 6 months, implement a research-to-roadmap process ensuring that all squad initiatives are grounded in associate and business insights.
Leverage Enterprise
- Partner with Walmart enterprise UX, Product, and Engineering teams to integrate Sam’s Club needs into enterprise platforms we leverage.
Deliver Results and Scale Impact
- Oversee execution of squad portfolio projects, ensuring on-time delivery, in-club pilots, and scaled rollouts.
- By the end of year one, deliver scaled initiatives that show documented business impact and strong associate adoption.
What You’ll Bring
- Strategic Portfolio Leadership: Ability to lead through Directors, set long-term vision, and align multiple squads toward measurable outcomes.
- Performance Orientation: Track record of delivering large-scale initiatives tied to efficiency, adoption, or satisfaction metrics.
- Design Thinking Expertise: Skilled at applying and scaling design thinking, from facilitating workshops with executives to embedding rituals in squads.
- Associate-Centered Mindset: Deep empathy for associates, with ability to transform insights into strategies that improve daily workflows.
- Research-Driven Decision-Making: Proven ability to translate data and user research into long-term strategies and roadmaps.
- Cross-Functional Influence: Ability to partner with executives across business, merchandising, operations, and technology to drive alignment and adoption.
- Leader of Leaders: Experience managing Directors or senior managers, building strong leaders who can run squads effectively.
- Storytelling & Influence: Ability to make strategies tangible, communicate with clarity, and inspire both associates and executives.
- Retail/Operational Knowledge (Preferred, Not Required): Familiarity with replenishment and merchandising operations helpful but not essential.
- Adaptability & Vision: Ability to anticipate future trends and ensure strategies are flexible across diverse associate groups.
- Forward thinking: Experience applying AI/agentive technologies to decision-making and process optimization.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $160,000.00 - $320,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
ㅤ
ㅤ
ㅤ
ㅤ
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 7 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 9 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.4 years’ supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...
2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Benefits you’ll enjoy
Discount Card
Get 10% off
Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
Live Better U
100% covered
Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
Walmart Academy
Grow your skills
Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
Financial perks
Enjoy 401(k) matching and stock purchase plans.
Paid time off
Take a break as needed for vacation, sick leave, holidays, parental leave, and more
Comprehensive health benefits
Medical, dental, vision, and wellness programs for you and your family
Wellbeing programs
Access mental health resources and assistance programs for life’s challenges
Career growth opportunities
Training, leadership programs, and clear paths to advance.
Life at Walmart
Imagine a workplace surrounded by innovation.
At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.
Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.
With amenities like on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal—it’s a reality.
Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.
Join us at Walmart and grow your career alongside a community that feels like home.
This isn’t just a workplace—it’s a destination for leaders eager to make a difference.
Trending roles
No recommendations found.