Position Summary...

What you'll do...

Are you passionate about applying cutting-edge GenAI technology to revolutionize customer service? Do you dream of playing a technical leadership role that will shape the future of the customer service experience at Walmart's scale? If you possess exceptional technical expertise, curiosity, and a desire to build scalable products with GenAI, this opportunity may be for you.    As a Distinguished Software Engineer with the Customer Care Technology team, you will define and drive the technical vision for the entire suite of customer care products. You will exemplify best engineering practices, providing hands-on leadership to the organization. In collaboration with data scientists, you will develop strategies for scalable GenAI applications that process millions of customer contacts. Your technical leadership will shape our architecture and engineering excellence practices.    You will enhance the team's effectiveness through mentorship, collaboration, and thought leadership, advocating for ideas that optimize for long-term success while maintaining business momentum. Your role will have a significant impact on the organization and the business, influencing the future of customer service at Walmart. If you thrive in a dynamic environment and are eager to lead and innovate, we invite you to apply.  About Team: Customer Care Technology Our team works closely with our US stores and eCommerce business to better serve customers by empowering team members, stores, and merchants with technological innovation. From groceries and entertainment to sporting goods and crafts, Walmart U.S. offers an extensive selection that our customers value, whether they shop online at Walmart.com, through one of our mobile apps, or in-store. Focus areas include customers, stores and employees, in-store service, merchant tools, merchant data science, and search and personalization. The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. The Customer Care Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech. We partner with our product, business and UX teams to drive significant measurable business impact. Our mission is to help customers save money and live better. What you'll do:

• Provide strategic guidance in system architecture and software development processes. 
• Collaborate with Data Scientists to design and build scalable, high-performing GenAI-based systems. 
• Lead and mentor teams in the implementation of complex systems, fostering a culture of technical excellence and innovation. 
• Be hands-on in prototyping, researching, and coding scalable, consumer-facing systems. 
• Collaborate with business and product teams to achieve our long-term business goals. 
• Champion operational and engineering excellence. 
• Participate in code reviews, operational reviews, architectural discussions, and troubleshooting sessions to ensure the highest standards of development. 
• Provide mentorship to engineers, managers, and others to help develop great talent. 

What you'll bring:

• At least 12+ years of software engineering experience in building highly available systems. 
• Experience working with Java and React.
• Proven track record of building successful software systems from inception to deployment. 
• Proven track record of building solutions that solve highly complex business problems. 
• Outstanding problem-solving skills, with the ability to make design trade-offs, balancing long-term "big picture" considerations with short-term implications of design decisions. 
• Expertise in service-oriented architecture, CI/CD, and operational excellence best practices. 
• Effective communication and collaboration skills, including consensus building, conflict resolution, influence, and persuasion skills. 
• Proven track record of mentoring and coaching engineers in technical problem-solving and career development. 
• Curiosity and strong ability to learn new domains and technologies. 

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $169,000.00 - $338,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 6 years’ experience in software engineering or related area.
Option 2: 8 years’ experience in software engineering or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 4 years' experience in software engineering or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

1395 Crossman Ave, Sunnyvale, CA 94089-1114, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.