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(USA) Manager, Technology Operations
Multiple locations
R-2230287
Bentonville, AR: $80,000 - $155,000/yr
Sunnyvale, CA: $104,000 - $202,000/yr
Regular/Permanent
Salaried
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Bentonville, AR: $80,000 - $155,000/yr
Sunnyvale, CA: $104,000 - $202,000/yr
Regular/Permanent
Salaried

Position Summary...

What you'll do...

What You’ll Do
This is a unique opportunity to join a growing team in Walmart ecommerce tackling interesting and evolving challenges related to seller risk. Working at Walmart will allow you to push your limits, challenge the status quo, and make a massive impact across Walmart’s bottom line. Walmart believes your potential should only be limited by how big you can dream. If you’re curious, persistent and someone who dreams big, this role will be perfect for you!

Primary Tasks:
This role will play a primary role in protecting the Walmart bottom line from numerous marketplace risks while enabling seller growth. You’ll be an owner of multiple processes, mechanisms and control layers that help protect Walmart.com from bad actors. You’ll be quickly iterating and testing ways to improve the customer experience, seller experience and financial bottom line.

  • Technology Landscape Awareness: Requires knowledge of: Understanding of technology strategy and its linkages to domain; Basic understanding of existing and upcoming systems, technologies and trends; Product technical information; Basic understanding of domain specific market standards; Basic understanding of methodologies and tools, processes, checkpoints. To get involved and provide support to technology/ domain stakeholders to solve complex issues (i.e. suggest what skills are needed, how does the technology impacts).
  • Develop business cases for projects with a projected return on investment or cost savings. Demonstrate deep functional knowledge of the business unit/domain. Translate business unit/domain requirements into projects, activities, and tasks and aligns to overall technology strategy. Serve as an interpreter and conduit to connect business unit/domain needs with tangible solutions and results. Participate in creating new processes and ways of working. Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
  • Exceptional analytical, quantitative, and critical thinking skills.
  • Excellent written and verbal communication skills with the ability to champion products throughout the organization.
  • Structured and organized thinker who can drive analytical and technology related projects to completion with minimal direction; intense analytical ability, attention to detail and ability to deep-dive when necessary.
  • Hands-on, team player, that’s curious and excited to dive deeper into white space and drive impact.
  • Provides data-driven analysis and insights to help support business strategies by evaluating ongoing analytical needs; reporting data-based insights in a uniform manner; reporting on business strategies; collaborating with internal and external business partners to build a consistent and accurate strategy for using data-driven insights; and providing expert advice and guidance on the application of technology system best practices. Foster an environment that supports learning innovation and intelligent risk taking while exhibiting resilience in the face of setbacks.
  • Adopts a holistic perspective that considers data analytics, tech system capabilities, customer insights, sellers’ insights and different parts of the business when making plans and shaping the team strategy.
  • Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.


About the Marketplace Performance & Risk Team
We are a driven team that is passionate about operational excellence and high-quality outcomes. We help customers & sellers save money and live a better life by setting and holding ourselves to a high standard. When it comes to making a purchase from the Walmart Marketplace, we are directly responsible for all aspects of the pre & post purchase customer experience. We value transparency, candor, curiosity, and a willingness/desire to constantly test and learn. Our solutions influence the products and plans of multiple Walmart functions, and we design and build solutions that directly influence the shopping experience of hundreds of millions of customers across the globe.

Skills Required

  • 5+ years of experience in analytical, fraud/risk, or a related role within the e-commerce or technology industry
  • Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.
  • Exceptional written and verbal communication skills, with the ability to articulate complex policies and regulations clearly and concisely.
  • Strong analytical and problem-solving skills with the ability to interpret complex data and make informed decisions. Experience with SQL, Tableau, and/or other data investigation and BI tools.
  • Sound business judgement and the ability to influence others.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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Sunnyvale, California US-08479:The annual salary range for this position is $104,000.00-$202,000.00

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Bentonville, Arkansas US-09401:The annual salary range for this position is $80,000.00-$155,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America
Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Benefits you’ll enjoy
Discount Card
Discount Card
Get 10% off
Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
Live Better U
Live Better U
100% covered
Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
Walmart Academy
Walmart Academy
Grow your skills
Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
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Financial perks
Enjoy 401(k) matching and stock purchase plans.
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Paid time off
Take a break as needed for vacation, sick leave, holidays, parental leave, and more
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Comprehensive health benefits
Medical, dental, vision, and wellness programs for you and your family
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Wellbeing programs
Access mental health resources and assistance programs for life’s challenges
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Career growth opportunities
Training, leadership programs, and clear paths to advance.
Life at Walmart
Imagine a workplace surrounded by innovation. At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.
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Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.
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With amenities like on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal—it’s a reality.

Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.
Join us at Walmart and grow your career alongside a community that feels like home.
This isn’t just a workplace—it’s a destination for leaders eager to make a difference.
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